Write and organize documentation
Create articles with a rich-text editor, embed media, arrange content into categories and use version history to compare or restore earlier revisions.
Helpjuice
Paid
Build a searchable knowledge base for customer support, SOPs and employee onboarding. Helpjuice combines article editing, access controls and analytics, with AI writing, search and chat included in its AI-Knowledge Base plans.
What is Helpjuice?
Helpjuice is a web-based knowledge base for publishing customer help articles and organizing internal team documentation. Teams write and structure articles, collaborate on changes, control who can read them, and track how people use the content.
AI-Knowledge Base plans include an AI Suite for drafting articles and answering questions from the knowledge base. The basic Knowledge Base plan has a different feature set. A 14-day trial provides full access before a paid plan is needed to continue.
What can Helpjuice do?
Collaborate and control publishing
Work on content together with comments and approval workflows. Publish customer-facing articles or restrict content to selected users and groups.
Draft and find answers with AI
On plans that include the AI Suite, turn a topic or bullet points into an article draft, search by question, or let a chatbot draw answers from your knowledge base.
Measure knowledge-base usage
Track searches, article impact and topic consumption to understand what people use and which documentation needs attention.
Use Cases
“Publish a customer help center”
Organize product guides and recurring support answers in a branded, searchable knowledge base customers can consult themselves.
“Maintain internal SOPs”
Keep process documentation in restricted sections, collaborate on revisions and use approval workflows before publishing changes.
“Localize onboarding content”
Maintain documentation in multiple languages with AI article translation and localization assignments for teams serving different audiences.
Frequently Asked Questions
Is there an ongoing free plan?
Helpjuice offers a 14-day trial with full feature access and no credit card requirement. After the trial, the account becomes inactive until you select a paid plan; its data remains saved.
Which plans include the AI Suite?
AI-Knowledge Base and Unlimited AI-Knowledge Base include AI Writer, AI Search and AI Chatbot as part of the AI Suite. The basic Knowledge Base plan includes AI Article Translation but does not include that suite.
How do the user and storage allowances differ?
Knowledge Base includes 30 users and 12 GB of file storage; AI-Knowledge Base includes 100 users and 24 GB; Unlimited AI-Knowledge Base includes unlimited users and 38 GB. A user is anyone with credentials to log into the knowledge base.
Can a knowledge base mix public and internal content?
Yes. Articles and sections can be public or restricted to selected users or groups. Roles, permissions and approval workflows let teams separate reading access from content editing and publishing.
Quick Facts
- Product type
- Hosted knowledge base software
- Typical content
- Help articles, SOPs and onboarding documentation
- Content tools
- Rich-text editing, version history, collaboration and analytics
- Access options
- Public content and restricted internal sections
Helpjuice Traffic Analysis
Traffic data is for reference only.
- Domain Rating
- 81
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