Editors and reusable content
Choose Markdown or Advanced WYSIWYG, use templates, and reuse snippets or variables across articles instead of updating repeated text separately.
Document360
Paid
Document360 helps teams draft, review and publish knowledge-base articles, with file/video AI drafts, approval workflows and cited answer search.
What is Document360?
Document360 helps teams create and maintain customer documentation, help centers, API docs, SOPs and internal knowledge bases. Contributors work in an authoring portal, while customers or employees read the published knowledge-base site.
Start a public or private project, write in Markdown or the Advanced WYSIWYG editor, and organize articles into categories. Reusable snippets and variables keep shared content consistent. Teams can assign reviews, approve changes and restore earlier article versions before publishing a branded site.
Eddy AI can draft structured documentation from prompts, files, audio or videos. AI Search synthesizes cited answers from published articles, and an optional chatbot can use connected documents and support sources. AI availability and usage depend on the workspace's configuration; drafts can be reviewed before publication and individual capabilities toggled per project.
What can Document360 do?
Review and version controls
Assign tasks, route articles through approval stages, discuss changes in inline comments, and restore prior versions.
AI-assisted documentation
Give the Writing Agent a prompt, file, audio or video to create a structured draft in the Advanced WYSIWYG editor. Other tools draft FAQs and glossary definitions or flag duplicate articles.
Cited answer search
Readers can ask questions and receive answers synthesized from knowledge-base articles, with links to the source material.
Public and private knowledge bases
Manage multiple projects with their own content, domains and branding. Private projects use reader accounts for access after sign-in.
Optional connected chatbot
Add the AI Chatbot to answer from knowledge-base articles, websites, files, FAQs and connected Zendesk or Freshdesk tickets; it is listed as an add-on.
Use Cases
“Maintain a customer help center”
Support teams can publish a branded article site, offer cited AI search and use search or feedback analytics to identify content that needs attention.
“Publish product and technical documentation”
Technical writers can use Markdown for code-heavy articles, organize documentation by category, and send changes through reviews before publishing.
“Manage internal procedures”
Operations teams can maintain SOPs in private projects, control editing and publishing roles, and give employees reader access to the current guidance.
Frequently Asked Questions
Which editor can I use?
For manually created articles, choose Markdown or the Advanced WYSIWYG editor. Articles generated by the AI Writing Agent use the Advanced WYSIWYG editor.
Can customers and employees have different access?
Yes. Projects can be public or private and have their own users, domains and branding. Reader accounts apply to private knowledge bases and let invited readers access content after sign-in.
How is the software priced?
Document360 quotes a configuration based on team accounts, workspaces, languages, security needs, public/private access and AI usage. Editors and reviewers count as team accounts.
Are all AI tools included by default?
No. AI Chatbot is listed as an add-on, and AI Premium Suite is an optional visual-authoring add-on. AI entitlements and usage depend on the quoted setup; capabilities can be toggled per project.
Quick Facts
- Primary users
- Technical writers, support, product and operations teams
- Outputs
- Public documentation sites and private knowledge bases
- Editing options
- Markdown and Advanced WYSIWYG
- AI draft inputs
- Prompts, files, audio and videos
- Publishing controls
- Reviews, approvals, role permissions and version rollback
- Purchase model
- Configuration-based quote with optional add-ons
Document360 Traffic Analysis
Traffic data is for reference only.
- Domain Rating
- 80
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