AI-curated interviews
Create AI-curated interviews that call participants in the browser, follow a discussion guide, and ask adaptive follow-up questions. The result includes a recording and a speaker-labeled transcript.
User Evaluation
ClaimUser Evaluation is an AI user research platform for recruiting participants, running interviews and surveys, and turning findings into cited insights, reports, and decks.
Overview
User Evaluation is an AI platform for user research that combines participant recruiting, AI-led interviews and surveys, and post-session analysis in one workspace. It is built to help researchers move from raw transcripts or collected responses to cited insights, reports, and presentations.
The product separates work into Engage for recruiting and running studies, and Analyze for reviewing the resulting files. Users can start from a brief, a transcript, or an existing study, then use the platform to gather responses, tag and organize evidence, and generate shareable outputs with citations.
Features
AI-assisted surveys
Run chat-style surveys that probe based on each answer, or publish AI-generated fixed surveys from a brief. This covers qualitative and quantitative research workflows in one product.
Participant recruiting and outreach
Recruit from a verified participant pool, filter by demographics and qualifications, or bring your own contacts by CSV, email list, or public invite link.
Cited analysis and deliverables
Turn audio, video, text, PDF, and CSV into cited outputs such as AI Insights, charts, clips, reports, and decks. Claims are linked back to transcript lines or source content.
Research organization and sharing
Organize findings with tagging, Kanban collections, live notes, discussion guides, and public read-only links. The workspace is built for sharing research with stakeholders.
Security and workspace controls
Support security and operational controls with encryption at rest and in transit, SSO and SCIM on Plus, audit logs, PII redaction, and white-labeling on paid plans.
Use Cases
Interview-based discovery research
Run moderated or AI-led interviews when you need qualitative depth from a small or medium participant set. The platform handles invites, recording, transcripts, and follow-up questions.
Survey research at scale
Collect higher-volume qualitative feedback with AI-curated surveys or fixed-question surveys generated from a brief. This fits teams that want more responses than live interviews usually provide.
Participant recruitment
Recruit from a participant pool by demographic and qualification filters, or invite customers, beta users, and newsletter subscribers from your own list. This supports studies that need both sourced and owned audiences.
Analysis and reporting
Review uploaded files and turn them into tagged insights, charts, reports, and presentation decks with citations. This is useful when research already exists in transcripts, recordings, PDFs, or CSVs.
Stakeholder sharing and delivery
Share findings with stakeholders through public links, editable reports, decks, and branded exports. Teams that need to present research internally can keep the evidence linked back to source material.
Pros and Cons
Pros
- Covers both recruitment and analysis in a single workspace.
- Supports multiple study formats, including AI-curated interviews, AI-curated surveys, AI-generated surveys, and live interviews.
- Produces cited outputs such as reports, decks, clips, charts, and tagged insights.
- Includes a free option to start with limited usage and no card required.
- Provides security and compliance controls such as SOC 2 Type II, ISO 27001, ISO 42001, GDPR, and HIPAA claims on the security page.
Cons
- Some advanced capabilities are tied to paid plans, including white-labeling, SSO/SCIM, public REST API and webhooks, and higher usage limits.
- Engage is billed separately from Analyze, so teams need to plan for both research execution and analysis usage.
FAQ
Is there a free plan?
Yes. User Evaluation offers a free tier with 1 project, 2 file uploads, and 3 transcription hours, and it does not require a card to start.
Can plans be changed or canceled later?
Yes. The pricing page says you can upgrade or downgrade at any time from Settings → Plan & Usage, and cancellation is available from your account.
How do Engage and Analyze work together?
Engage is the recruiting and data-collection side of the workspace, while Analyze is where uploaded or collected material is reviewed with AI, tags, clips, reports, and decks.
What kinds of outputs can the platform produce?
On paid plans, the platform supports AI Chat, AI Insights, reports and presentations, and a Meeting Notetaker for Meet, Teams, and Zoom.
How is customer data handled?
The security page says customer data is not used to train AI models, requests are protected with PII masking, and production runs on US infrastructure by default with EU-resident processing available on request.
Quick Facts
- Category
- AI user research platform
- Primary use
- Recruiting participants, running studies, and analyzing research outputs
- Main modules
- Engage and Analyze
- Supported study types
- AI-curated interviews, AI-curated surveys, AI-generated surveys, and live interviews
- Source domain
- userevaluation.com
- Pricing model
- Free tier plus usage-based paid plans