End-to-end study workflow
Turn an idea into a discussion guide in seconds, then move into participant recruitment and interview execution without switching tools.
Listen Labs
ClaimListen Labs is an AI research platform that runs customer interviews, usability tests, and brand studies, then summarizes results for research and product teams. It helps teams recruit participants, conduct moderated interviews, and turn findings into reports faster.
Overview
Listen Labs is an AI research platform for customer interviews, usability testing, brand tracking, and related qualitative research workflows. The site describes it as a way to replace manual research methods with AI-moderated interviews that find participants, conduct interviews, and summarize results.
The product's core workflow is to create a study, recruit participants, run an interview, and receive an executive-ready report. The homepage emphasizes faster turnaround, while use-case pages show applications for usability testing, brand perception, concept testing, customer journey mapping, creative testing, and multi-market segmentation.
Features
AI-moderated interviews
Run interviews with an AI interviewer that asks follow-up questions and adapts to each participant's responses.
Flexible participant sourcing
Recruit from Listen's global participant network of millions, or use your own provider or recruits when needed.
Multilingual research support
Automatically translate and transcribe interviews in more than 100 languages for multi-market research.
Multiple research formats
Test videos, images, Figma prototypes, audio, text, and screen-sharing tasks for usability and concept work.
Automated outputs
Package findings into executive-ready reports with key themes, highlight reels, personas, and editable slides.
Use Cases
Usability testing
Run task-based tests with screen sharing to watch participants complete goals, identify where navigation breaks down, and uncover friction before release.
Brand perception tracking
Track how customers describe a brand, compare shifts across segments, and turn open-ended feedback into structured insights for positioning work.
Concept and prototype testing
Use AI-led interviews to compare concepts, test prototypes, and learn which ideas are likely to resonate before larger investment.
Customer journey mapping
Map real customer journeys by asking participants about the steps, decisions, and blockers they encounter across a process or lifecycle.
Multi-market segmentation
Collect feedback in multiple markets and languages to compare responses across regions without managing a separate workflow for each language.
Pros and Cons
Pros
- Covers the full research workflow from study creation through reporting.
- Supports AI-moderated interviews with follow-up questions.
- Offers built-in participant recruitment plus the option to use your own provider or recruits.
- Handles more than 100 languages, which suits multi-market research.
- Produces shareable outputs such as highlight reels and slide decks.
Cons
- The pricing page provided in the sources returns a 404, so published plan details are not available from the evidence here.
- The supplied sources do not include integration documentation or a full list of connected tools.
FAQ
How does the research workflow work?
Listen Labs is set up for AI-moderated customer research. From the source pages, the flow is to create a study, recruit participants, run interviews, and receive an executive-ready report.
What does Listen Labs deliver after a study?
The source pages describe outputs such as key themes, highlight reels, editable slide decks, personas, and automated summaries. The product also supports reporting for brand tracking and usability testing use cases.
How are participants recruited?
The website says participants can come from Listen's global network of millions of people, through a user's own provider, or from the user's own recruits. It also says the platform supports B2B and B2C participants.
What kinds of research is it used for?
The source pages show use cases for usability testing, brand tracking, concept testing, customer journey mapping, creative testing, and multi-market segmentation. A pricing page exists, but it currently returns a 404, so plan details are not available from the provided sources.
What inputs can be tested?
The product site does not provide integration documentation in the supplied sources. It does state that studies can test videos, images, Figma prototypes, audio, text, and screen-sharing tasks.
Quick Facts
- Category
- AI research platform
- Primary users
- Consumer insights, UX researchers, brand marketers, product managers, agencies, and investors
- Research modes
- AI-moderated interviews, usability testing, brand tracking, concept testing, customer journey mapping, creative testing, segmentation
- Participant sourcing
- Listen participant network, external provider, or self-recruited participants
- Languages
- More than 100 languages
- Website domain
- listenlabs.ai
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