Kaily

Kaily is an AI agent platform for sales, support and automation, with conversational agents across web, WhatsApp, calls and mobile apps.

Sales Assistant AI Agent Development AI Chatbot AI Customer Support

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Overview

Kaily, formerly Copilot.live, is an AI agent platform for teams that want to sell, resolve issues, and automate routine work through conversational interfaces. The site positions it as an AI teammate rather than a basic chatbot, with deployment options for websites, WhatsApp, mobile apps, voice calls, and public webpages.

The product combines agent building, data source connectivity, workflow automation, analytics, and human handover. On the pricing page, Kaily is offered in Growth, Business, and Enterprise plans, with 30-day free trials on the self-serve tiers and custom pricing for enterprise.

Features

Agent Builder

Build agents that answer in brand voice and handle conversations across customer-facing use cases.

Data Sources

Connect live sources so responses can reflect current information instead of static FAQs.

AI Workflows

Use no-code workflows to trigger actions and support automations beyond simple replies.

Analytics

Review resolution time, CSAT, and support activity from a single dashboard.

Lead capture and human handover

Collect leads, support customers, and hand conversations to a human when needed.

Multi-channel deployment

Deploy the same agent across widget, webpage, WhatsApp, and call experiences, with email and Slack listed as coming soon.

Use cases

Sales and lead capture
Use Kaily to handle pre-sales conversations, collect leads, and route interested prospects through a branded chat experience.
Customer support
Use it to answer customer questions, offer handover to a human, and support service teams with around-the-clock coverage.
Workflow automation
Use no-code workflows and data source syncing to automate repetitive operational tasks and keep answers current.
Product discovery
Use conversational search to help shoppers find products based on natural-language requests, as shown in the AJIO case study.
Support performance tracking
Use analytics to monitor resolution time and CSAT, then refine how the agent responds and escalates.

Pros and Cons

Pros

Supports several deployment surfaces, including widget, webpage, WhatsApp, calls, mobile apps, and public webpages.
Includes workflow-oriented capabilities such as no-code workflows, data capture, and automated data source syncing.
Offers analytics for resolution time, CSAT, and support activity.
Provides a human handover path and active lead collection, which fits support and sales use cases.
Has self-serve trial plans plus an enterprise contact-sales option.

Cons

The site does not provide detailed integration documentation for specific CRMs, ecommerce systems, or other connectors.
Some channels are still listed as coming soon, including email and Slack.

FAQ

What is Kaily used for?

Kaily is presented as an AI teammate that can sell, resolve issues, and automate tasks. The site shows it as available through chat, website, mobile apps, voice calls, and a public webpage, with WhatsApp also highlighted for contact and deployment options.

Does Kaily offer a free trial?

The pricing page shows a 30-day free trial for the Growth and Business plans, with no credit card required. Enterprise uses a contact-sales flow.

Where can Kaily be deployed?

The pricing and home pages show deployment options including a widget, webpage, WhatsApp, and call. The pricing page also lists email and Slack as coming soon, and the home page mentions mobile apps and AI voice calls.

What kinds of tasks can Kaily handle?

The site describes workflows such as AI chat, AI voice calls, no-code workflows, data capture, automated data source syncing, and agent support. The AJIO case study shows it can support product discovery and conversational search.

Are there usage limits?

The pricing page lists message credits, datasource characters, and page crawl limits by plan, so usage is capped by plan level. It also shows custom limits for enterprise plans.

Quick Facts

Brand: Kaily (formerly Copilot.live)
Category: AI agent platform
Website: copilot.live
Primary use: Sales, support, and automation
Pricing: Paid plans with 30-day free trials on Growth and Business; enterprise custom pricing
Deployment channels: Widget, webpage, WhatsApp, call, mobile apps