Knowledge-based AI replies
Train the AI Agent on a website and other knowledge sources so it can answer customer questions with context from your business content.
ChatBot
ClaimChatBot is an AI chatbot platform for websites that answers questions, recommends products, and supports sales and customer service. Free 14-day trial.
Overview
ChatBot is an AI chatbot platform for websites and customer support teams. It is designed to answer common questions, recommend products, and help close sales while running around the clock.
The product can be trained on a website and other business knowledge sources, then deployed in minutes. The site also positions it as a platform for multichannel communication, AI-generated replies, workflow automation, and human handoff when a conversation needs a person.
Features
Sales-oriented conversations
Use the chatbot to recommend products, surface offers, and help shoppers move toward checkout in real time.
Multichannel communication
Handle chats on the website, Messenger, SMS, and other channels from one AI experience.
Human takeover
Let the AI Agent work on its own or hand conversations to a human agent whenever a case needs review or escalation.
Support workflow tools
Manage replies, ticketing, workflow automation, canned responses, and chat summaries from a single platform.
Integrations and automations
Use built-in tools and plug-in integrations to extend the chatbot with additional business workflows.
Use Cases
24/7 customer support
Answer order, return, and account questions automatically so customers get help any time of day without waiting for a support agent.
Ecommerce sales assistance
Recommend products, surface offers, and guide shoppers toward checkout when they hesitate on a product page or in chat.
Agent workload reduction
Let the AI handle repetitive questions while agents focus on complex or high-value conversations that need judgment or follow-up.
Multichannel messaging
Use one chatbot across website, Messenger, SMS, and other channels to keep customer conversations consistent wherever they start.
Knowledge-driven responses
Build a knowledge base from website content, help center articles, product docs, URLs, or PDFs so responses stay tied to approved information.
Pros and Cons
Pros
- Can be trained on website content and other business documents.
- Supports website, Messenger, SMS, and other channels.
- Includes AI-generated replies, ticketing, and workflow automation.
- Offers human takeover when automation is not enough.
- Has a free 14-day trial with no credit card required.
Cons
- The source material does not provide a complete public list of every integration or plugin.
- Some feature and limit details are clearer on the pricing page than on the main product pages, so readers may need to review plan-specific information before comparing options.
FAQ
Does ChatBot offer a free trial?
Yes. The site says ChatBot includes a free 14-day trial with no credit card required.
What pricing options are available?
The pricing page shows plans for small teams, scaling teams, and an Enterprise option with custom pricing and sales contact.
What does ChatBot do for a business?
The site says ChatBot can answer questions, recommend products, close sales, and hand conversations over to a human when needed.
What can ChatBot be trained on?
ChatBot can learn from website content, help center material, product docs, internal docs, URLs, and PDFs, then use that knowledge in conversations.
Can teams use ChatBot across different languages and workflows?
The pricing page says ChatBot supports multilingual responses in 48 languages and lets teams manage conversations, ticketing, and workflow automation in one place.
Quick Facts
- Category
- AI chatbot software
- Primary use
- Customer support, product guidance, and sales conversations
- Deployment
- Website chatbot with multichannel support
- Trial
- Free 14-day trial, no credit card required
- Pricing
- Paid plans start at $19 per user/month billed yearly
- Source domain
- chatbot.com