HiJiffy

HiJiffy is a guest communications hub for hotels that automates FAQs, booking support and guest messaging across chat, email and social channels.

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Guest communications hub for hotels

HiJiffy is a guest communications hub for hotels and resorts that centralises enquiries, automates repetitive messages, and helps teams respond across the full guest journey. The product is positioned for properties that want to reduce front-desk workload while improving response speed and keeping communication consistent across channels.

The site describes AI-driven automation for FAQs, booking support, digital check-in, in-stay requests, check-out messaging, and post-stay follow-up. It also brings together website chat, social media, messaging apps, email, and selected hotel systems so conversations and guest data can be managed from one place.

Core capabilities

FAQ automation

Automatically answers common guest questions and can resolve a large share of repetitive enquiries before they reach the front desk.

Omnichannel inbox

Centralises guest messages from website, social media, messaging apps, and email into one inbox so teams can manage conversations in one place.

Booking assistance

Supports booking-guidance flows, including chat-based booking and website webchat campaigns that can be triggered by visitor behaviour.

Guest journey messaging

Sends automated guest messages across stages such as pre-stay, arrival, in-stay, check-out, and post-stay to support operational workflows.

Automated campaigns

Includes campaign tools for upselling, cross-selling, loyalty promotion, surveys, reviews, and other guest outreach workflows.

Integrations and workflow signals

Offers integrations with booking engines, PMS, CRM, and other systems, with some plans adding smart property identification and sentiment analysis.

Common use cases

Front-desk FAQ handling
Use HiJiffy to answer routine guest questions automatically and route only the exceptions to staff, helping reduce repetitive front-desk work.
Direct booking support
Deploy website chat and booking guidance to help visitors find answers and move toward a reservation without leaving the site.
Full guest journey messaging
Send pre-stay, arrival, in-stay, and check-out messages to keep guests informed and reduce manual follow-up across the stay.
Revenue and retention campaigns
Run automated upsell, cross-sell, loyalty, and review campaigns to engage guests before, during, and after their stay.
Omnichannel guest request management
Centralise guest requests from channels like WhatsApp, email, and social media so teams can manage one queue and assign work internally.

Pros and Cons

Pros

Centralises guest conversations into one inbox across multiple channels.
Automates frequent enquiries and guest journey messages to reduce repetitive work.
Supports booking, check-in, in-stay, check-out, and post-stay workflows.
Offers revenue-oriented tools such as upsell, cross-sell, and loyalty campaigns.
Includes integrations with booking engines, PMS, CRM, and other hotel systems depending on plan.

Cons

Pricing and feature availability vary by plan, so buyers need to compare packages carefully before choosing.
Some capabilities, such as PMS or CRM integration, custom reporting, and custom channels, are reserved for higher tiers or Enterprise.
The source material is strong on platform messaging but thinner on setup details, implementation effort, and day-to-day admin workflow.

FAQ

What does HiJiffy do?

HiJiffy is built to automate common guest questions and route other requests to the right team through a single communications hub. It combines website chat, messaging apps, and other channels so hotels can handle enquiries in one place.

Does HiJiffy offer different plans?

The pricing page shows multiple paid plans, including Basic, Pro, Premium, and Enterprise. Plan availability and included capabilities vary by package, and pricing is based on the number of rooms or beds.

Which channels can hotels use with HiJiffy?

Yes. The channels and pricing pages show website chat, social media and messaging apps, email, and support for WhatsApp, SMS, Facebook, Instagram, and other channels depending on plan.

Can HiJiffy be used across the guest journey?

The home page and pricing page indicate that HiJiffy can support booking-related flows, digital check-in, in-stay requests, check-out campaigns, and post-stay messages, depending on the plan and configuration.

What kinds of integrations does HiJiffy support?

The source mentions support for integrations such as booking engines, PMS, and CRM systems, with some integrations available on higher-tier plans and custom integrations on Enterprise.

Quick Facts

Category: Guest communications hub
Primary users: Hotels, resorts, and similar hospitality properties
Channels: Website, social media, messaging apps, email, WhatsApp, SMS
Pricing model: Paid plans with room- or bed-based pricing
Plans: Basic, Pro, Premium, Enterprise
Domain: hijiffy.com