Mava

Mava is an AI-powered customer support platform for Discord, Telegram, Slack, email and web chat. Manage shared support requests with AI replies, one inbox and analytics.

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Overview

Mava is an AI-powered customer support platform for community-driven teams that support users on Discord, Telegram, Slack, email, and web chat. It consolidates requests into a shared inbox and uses AI to answer repetitive questions in public channels or help agents with private tickets.

The product is positioned for teams that need to manage community support at scale without per-seat pricing. Its core workflow combines AI training on existing help content, shared-inbox collaboration, and reporting on response times, AI resolution rates, ticket volume, and customer satisfaction.

Features

Shared inbox across channels

Bring support from Discord, Telegram, Slack, email, and web chat into one inbox so agents can work from a single queue.

AI responses and human handoff

Use Mava AI to answer repetitive questions in public channels and assist with private tickets, with human handoff when needed.

Knowledge-based AI training

Train the AI on your existing documentation and conversation history, including websites, Google Docs, Notion, and GitBook.

Support analytics

Track response times, resolution rates, ticket volume, and CSAT from a built-in analytics dashboard.

Workflow controls and automation

Organize work with status tracking, custom views, filters, tags, and automations for larger ticket volumes.

Web chat support

Add a web chat widget and customize it to match your brand for support on your site.

Use Cases

Community support in one inbox
Route questions from Discord, Telegram, and Slack into one queue so a support team can respond without jumping between tools.
Automated public-channel replies
Answer repetitive questions directly in public channels with AI, while escalating only the cases that need human attention.
Website support chat
Give website visitors a branded support chat experience that connects back to the same shared inbox used by community channels.
Support performance monitoring
Track response times, ticket volume, and AI resolution rate to understand how support operations are performing over time.
Collaborative team support
Create a support workflow for a full team, with unlimited agents, custom views, and status tracking across tickets.

Pros and Cons

Pros

Supports multiple community channels in one shared inbox.
Includes AI-powered responses on all plans.
No per-seat pricing and unlimited agents on all plans.
Can train on existing knowledge sources instead of requiring new content.
Includes analytics for response and resolution tracking.

Cons

Some advanced capabilities are reserved for paid tiers, so the free plan is limited.
The most detailed analytics, automation, and API-oriented features appear on higher-priced plans.

FAQ

Does Mava have a free plan?

Yes. Mava offers a free plan that includes support across Discord, Telegram, and Slack, along with AI-powered responses for smaller communities getting started.

How many team members can use Mava?

Mava says there is no limit on the number of agents on any plan, so your whole team can use the shared inbox without per-seat pricing.

How does Mava AI get trained?

Mava can be trained on existing knowledge sources such as websites, Google Docs, Notion, GitBook, and past conversations, and you can test questions in the dashboard before going live.

Which channels does Mava support?

Mava supports support requests from Discord, Telegram, Slack, email, and web chat in a single shared inbox, with AI responses available on supported community channels and web chat.

How is Mava priced?

Pricing is based on support request volume rather than seat count. The pricing page shows a free plan, paid monthly plans, annual billing options, and a contact-sales path for enterprise needs.

Quick Facts

Category: Customer support software
Primary channels: Discord, Telegram, Slack, email, web chat
Pricing model: Flat-rate by support volume, not per seat
Free plan: Yes, up to 100 support requests per month
Team size: Unlimited agents on all plans
Website: mava.app