Multichannel survey collection
Send surveys through email, websites, apps, in-product placements, mobile SDKs, iframe embeds, kiosks, QR codes, and chat tools so feedback can be gathered at different touchpoints.
Survicate
ReclamarSurvicate is a customer feedback platform for collecting surveys across channels and analyzing feedback in one place, with integrations for follow-up workflows.
Overview
Survicate is a customer feedback platform for collecting survey responses and related feedback across multiple channels, then analyzing that input in one system. The site positions it as a way for CX, product, research, and marketing teams to capture feedback, identify themes, and act on what customers say.
It combines multichannel surveys with automated analysis, custom dashboards, and an AI research assistant. The product also connects to external tools so feedback can be routed into support, CRM, analytics, and collaboration workflows.
Core capabilities
Unified feedback analysis
Bring survey responses together with support chats, reviews, calls, transcripts, emails, and other sources, then analyze them in one tool instead of separately.
Automated insight generation
Use dashboards, AI categorization, sentiment analysis, and an AI research assistant to surface themes, trends, and concise summaries from feedback data.
Targeted survey logic
Add CRM and product attributes, target by events or respondent traits, and use logic such as branching, display rules, sampling, and response caps to shape who sees each survey.
Integrations and workflow sync
Sync responses to tools such as Slack, Teams, Google Sheets, HubSpot, Segment, Zendesk, Productboard, and analytics platforms through native integrations, webhooks, and export APIs.
Team collaboration controls
Manage access with teams, permissions, dashboards, folders, and custom branding so multiple groups can work from the same feedback system.
Common use cases
Collect feedback across channels
Capture survey feedback at different touchpoints such as websites, product surfaces, email, mobile apps, and chat to learn from users where the interaction happens.
Centralize feedback analysis
Pull together survey responses, support conversations, reviews, calls, and transcripts, then use dashboards and AI analysis to spot recurring issues or trends.
Run targeted research surveys
Use targeting, logic, and respondent attributes to ask specific groups the right questions and collect more relevant responses for research or product decisions.
Route feedback into team workflows
Send survey responses into Slack, Teams, HubSpot, Segment, Zendesk, Productboard, or other tools so teams can act on feedback without manual handoffs.
Summarize insight for decisions
Use dashboards, sentiment analysis, and the AI research assistant to summarize large volumes of feedback and support faster decisions.
Pros and Cons
Pros
- Covers both feedback collection and analysis in one platform.
- Supports multiple collection channels, including web, email, in-product, mobile, QR, kiosk, and chat.
- Offers AI-assisted analysis, including topic sorting, sentiment, dashboards, and research summaries.
- Provides many native integrations for moving responses into collaboration, CRM, analytics, and support tools.
- Includes a trial with no card required, which lowers the barrier to evaluation.
Cons
- The source pages do not spell out a narrow specialty; readers may need to evaluate whether they want a broad feedback platform or a more focused research tool.
- Some capabilities, such as AI analysis and routing, depend on integrations and connected data sources, so setup may be more involved than a standalone survey tool.
FAQ
What kind of customer feedback workflow does Survicate support?
Survicate is built to collect feedback across channels and then analyze it in one place. The home page and feedback analytics page describe survey collection, automated analysis, dashboards, and AI-assisted summarization across surveys, support chats, calls, reviews, transcripts, and emails.
Which channels can Survicate collect or analyze feedback from?
The source pages show Survicate working with surveys sent to emails, websites, in-product placements, mobile apps, iframe embeds, kiosks, QR codes, Intercom, and Braze, plus analysis of feedback from support chats, reviews, calls, transcripts, and emails.
Can Survicate connect feedback to other tools?
Survicate includes integrations such as Slack, Microsoft Teams, Google Sheets, HubSpot, Intercom, Salesforce, Segment, Zapier, Zendesk, Amplitude, Mixpanel, Optimizely, Productboard, and several marketing and support tools. The pricing page also notes native integrations and data in/out features.
Is there a free trial or free way to start?
Yes. The pricing page says Survicate offers a 10-day trial with no card required. The home page also offers sign-up actions, and the pricing page includes a free trial alongside paid plans.
Who is Survicate designed for?
The site presents Survicate as useful for CX, product, research, and marketing teams. The home page specifically calls out CX teams, marketing teams, and product teams as common users.
Quick Facts
- Category
- Customer feedback platform
- Primary users
- CX, product, research, and marketing teams
- Collection scope
- Multichannel surveys plus feedback analysis across reviews, chats, calls, transcripts, and emails
- Integrations
- 25+ native integrations are listed on the pricing page, with more shown across the site
- Pricing shape
- Paid plans are listed, and the pricing page offers a 10-day trial with no card required
- Source domain
- survicate.com