Employee listening surveys
Runs continuous listening programs such as onboarding, tenure, lifecycle, pulse, exit, stay, and post-exit check-ins, along with anonymous feedback collection.
Amber by inFeedo
ReclamarAmber by inFeedo is an AI-powered employee experience platform for feedback collection, HR service automation, and employee communications.
Overview
Amber by inFeedo is an AI-powered employee experience platform built around three modules: Listening, Automation, and Communication. The pricing page positions these modules as separate ways to handle feedback collection, HR service delivery, and employee messaging across the lifecycle.
The Listening module covers surveys, check-ins, and sentiment-oriented feedback workflows; Automation focuses on HR service delivery tasks such as ticketing, document collection, and workflow handling; Communication supports targeted employee updates and nudges across multiple channels. The product text also references Candidate, Employee, and Alumni journeys, indicating use across different stages of the workforce lifecycle.
Core capabilities
People-to-Meet recommendations
Surfaces disengaged or silent employees, prioritizes 1:1 meeting recommendations, and adds early attrition risk detection for follow-up.
Follow-through and response management
Supports AI-assisted and manual action planning, action ownership tracking, personalized re-engagement nudges, and AI-generated feedback responses.
HR service automation
Creates and manages FAQ and ticket automation with agentic AI, smart ticket creation, categorization, assignment, SLA tracking, and escalation handling.
Employee communications
Lets teams build customizable campaigns with text, media, buttons, drafts, and multi-channel delivery across email, Slack, WhatsApp, and Microsoft Teams.
Targeting and analytics
Adds governance and analysis tools including cohort-based targeting, hierarchical admin access, keyword alerts, dashboards, and configurable reports.
Where it fits
Lifecycle listening programs
Run onboarding, tenure, lifecycle, pulse, exit, stay, and post-exit check-ins to collect structured feedback at different points in the employee journey.
HR service delivery
Use ticket automation, document collection, and workflow automation to handle HR requests such as leave, payslips, exits, and clearance tasks.
Employee communications
Send targeted campaigns, reminders, and milestone nudges to employees through the channels they already use, including email, Slack, WhatsApp, and Teams.
Insight-led follow-up
Identify disengaged or silent employees, review AI-summarized feedback, and prioritize follow-up actions based on risk signals and journey summaries.
Pros and Cons
Pros
- Combines listening, service automation, and communications in one platform.
- Covers multiple workforce journeys, including candidate, employee, and alumni workflows.
- Supports several delivery channels, including email, SMS, Slack, Teams, and WhatsApp.
- Includes AI-assisted summaries, recommendations, and response drafting for faster follow-up.
- Provides admin controls, targeting, and reporting features for governance and analysis.
Cons
- The supplied materials do not include published pricing numbers, so buyers need to request a quote to compare cost.
- The integration details are limited to API/SFTP and a few channel mentions, so the full connector list is not visible in the provided source text.
FAQ
How is Amber by inFeedo priced?
The pricing page shows separate modules for Listening, Automation, and Communication. It does not publish prices in the provided text, so pricing appears to be handled through a quote or sales process.
What parts of the employee lifecycle does it support?
The product text shows multiple journey-focused modules, including Candidate Journey, Employee Journey, and Alumni Journey, which suggests it is used across employee lifecycle stages.
Which channels does it use to reach employees?
The listening module includes channels such as Email, SMS, Teams, Slack, and WhatsApp, while the automation module also mentions multi-channel delivery through Slack, Teams, Google Chat, and WhatsApp.
Does it integrate with HR systems?
The product text mentions HRMS integrations via API/SFTP and API-based custom integrations, but it does not provide a full integration catalog in the supplied material.
Quick Facts
- Category
- Employee experience platform
- Modules
- Listening, Automation, Communication
- Primary use
- Employee feedback, HR service delivery, and internal communications
- Supported channels
- Email, SMS, Slack, Microsoft Teams, WhatsApp, and Google Chat
- Integrations
- HRMS via API/SFTP; custom integrations via API
- Pricing
- Quote-based in the supplied pricing page text