Live chat
Add a chat widget to a website and manage conversations from web, desktop, and mobile apps.
Chaport
ПодтвердитьChaport is customer messaging software with live chat, chatbots, a knowledge base, and multi-channel messaging for support and sales in one place.
Overview
Chaport is customer messaging software for teams that want to manage website chat, automate routine conversations, and keep support and sales communication in one place. The product combines live chat, chatbots, a knowledge base, and multi-channel messaging in a single interface.
The website positions Chaport for support, sales, and engagement. It also highlights availability across web, desktop, and mobile apps, plus integrations through Zapier and API access for connecting other systems.
Core features
Chatbots
Use chatbots to answer common questions, qualify leads, collect feedback, and automate support when the team is offline.
Multi-channel inbox
Handle conversations from live chat, email, Facebook, Telegram, and Viber in one workspace.
Knowledge base and FAQ bot
Create a knowledge base and use an FAQ bot to suggest relevant articles in chat.
Widget customization
Customize the widget’s color, background, text, position, and operator photos to match the site.
Workflow tools
Use APIs, Zapier, saved replies, reports, and customer details to support daily operations and integrations.
Common use cases
Website support
Route incoming website chats to an operator, respond in real time, and handle follow-up questions from the same interface.
Sales teams
Use chatbots, auto-invitations, and saved replies to qualify leads and speed up responses during sales conversations.
Self-service support
Publish help articles in a knowledge base and let the FAQ bot suggest relevant content directly in chat.
Multi-channel communication
Manage messages from email and supported social or messaging channels without switching tools.
Distributed teams
Work across web, desktop, and mobile apps when operators need access from different devices.
Pros and Cons
Pros
- Combines live chat, chatbots, knowledge base, and multi-channel messaging in one product.
- Supports communication from live chat, email, Facebook, Telegram, and Viber.
- Includes web, desktop, and mobile apps for responding across devices.
- Offers a free plan, paid plans, and a 14-day trial of Unlimited features.
- Provides workflow features such as saved replies, reports, and API/Zapier integrations.
Cons
- The pricing page shows plan differences, so some capabilities are limited to higher tiers.
- The source does not provide a full public breakdown of every limit or usage cap in the extracted text.
FAQ
What is Chaport?
Chaport combines live chat, chatbots, a knowledge base, and multi-channel messaging in one customer messaging platform. The pricing page shows Free, Pro, and Unlimited plans.
What teams use Chaport?
The product page says Chaport can be used for support, sales, and engagement through live chat, chatbots, multi-channel messaging, and self-service articles.
Does Chaport offer a free trial?
Yes. The pricing page states that you can try the Unlimited functionality for 14 days for free, and no credit card is required.
Which channels can I manage in Chaport?
Chaport can receive and reply to messages from live chat, email, Facebook, Telegram, and Viber from one place, according to the site.
What happens after the trial ends?
The pricing page lists a Free plan as well as paid Pro and Unlimited plans. It also says the account is automatically downgraded to the free plan after the 14-day trial ends.
Quick Facts
- Category
- Customer messaging software
- Website
- chaport.com
- Primary capabilities
- Live chat, chatbots, knowledge base, multi-channel inbox
- Plans
- Free, Pro, and Unlimited
- Trial
- 14-day trial for Unlimited features
- Platforms
- Web, desktop, and mobile apps