Whautomate

Whautomate is an omnichannel platform for messaging, automation, bookings, payments, and support across WhatsApp, Instagram, Messenger, Telegram, and live chat.

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Overview

Whautomate is an omnichannel customer engagement platform built around messaging, automation, bookings, payments, and support. The site positions it for local businesses and teams that want to manage customer conversations across WhatsApp, Instagram, Messenger, Telegram, and live chat from one system.

It combines a centralized team inbox with AI chatbot tools, broadcast marketing, workflow automation, appointment and class booking, invoicing, and form handling. The product also offers WhatsApp Business API connectivity through Meta, with WhatsApp conversation charges billed directly by Meta and no commission added by Whautomate.

Features

Omnichannel inbox

Manage incoming customer messages from WhatsApp, Instagram, Messenger, Telegram, and website live chat in a centralized inbox.

AI chatbot and automation

Use predefined chatbot templates or a GPT-powered bot to handle common questions, appointment flows, class bookings, and support tasks.

Marketing and broadcasts

Run segmented WhatsApp campaigns and scheduled broadcasts, with pricing based on active contacts and WhatsApp template message volume.

Workflow automation rules

Create workflows that trigger actions from message receipt or task completion, so routine follow-up can run automatically.

Payments and subscription management

Send invoices, request payments, and manage subscriptions for recurring services or orders from within the platform.

Forms and feedback

Collect customer data, feedback, and survey responses through automated forms and surveys.

Use Cases

Customer service operations
Handle customer questions across multiple messaging channels from a single inbox, assign conversations to team members, and transfer complex cases from AI to human agents when needed.
Sales and campaign outreach
Send segmented WhatsApp campaigns, automated follow-ups, and broadcast messages to improve response rates and support conversion-focused communication.
Appointments and bookings
Automate appointment scheduling, confirmations, and reminders for service businesses such as salons, wellness studios, and healthcare practices.
Class booking workflows
Manage class bookings, reminders, and cancellation handling for education or training businesses that need structured session scheduling.
Payments and recurring customer flows
Request invoices, payments, and subscription sign-ups for recurring services or commerce workflows that need more than messaging alone.

Pros and Cons

Pros

Covers messaging, support, marketing, bookings, payments, and forms in one platform.
Supports several channels, including WhatsApp, Instagram, Messenger, Telegram, and website live chat.
Includes AI chatbot options, with AI-to-human handoff through the team inbox.
Offers a free 7-day trial with no credit card required.
Lists clear plan allowances and add-ons for users, contacts, and locations.

Cons

Pricing is tied to active contacts and WhatsApp template message volume, so usage-based limits matter when planning.
Some capabilities, such as enterprise plans, custom chatbot development, and onboarding support, are handled through contact sales rather than self-serve checkout.
The public site gives broad feature coverage, but some integration and workflow details remain high level.

FAQ

What does Whautomate help a business do?

Whautomate is built for businesses that need one place to manage customer conversations, bookings, marketing, payments, and support across channels such as WhatsApp, Instagram, Messenger, Telegram, and live chat.

Is there a free trial or paid plan?

The source shows a 7-day free trial with no credit card required. Pricing is otherwise plan-based, with monthly and yearly billing options shown on the pricing page.

What features are included in the plans?

The pricing page says all plans include unlimited incoming messages, unlimited bot sessions, unlimited automations, tags and smart segmentation, an AI chatbot, appointment and class booking, a WhatsApp e-commerce store, invoices and payments, forms and surveys, client profiles, and integrations.

How can customers get support?

Yes. The FAQ on the site says support is available by email at [email protected] or through chat within the platform.

Where is customer data stored?

The site says your data is stored on AWS, encrypted in transit and at rest, and kept in a data center in Singapore.

Quick Facts

Category: Omnichannel customer engagement platform
Primary channels: WhatsApp, Instagram, Messenger, Telegram, and live chat
Core workflow: Centralized inbox, AI chatbot, broadcasts, bookings, payments, and automations
Pricing model: Monthly and yearly plans with a 7-day free trial
Billing note: WhatsApp conversation charges are billed directly by Meta at cost
Website: whautomate.com