Crisp

Crisp is an AI customer support platform with a shared inbox, chat widget, knowledge base, CRM, and automation tools for managing conversations in one workspace.

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Overview

Crisp is an AI customer support platform that combines multichannel inboxes, chat, knowledge base tools, CRM data, automation, and analytics in one product. It is positioned for businesses that want to handle support, inbound sales, and customer messaging from a single workspace.

The product centers on a shared inbox and AI Agent workflow. Crisp says teams can train the AI on public and private resources, build workflows with a no-code editor, deploy them to channels such as web chat, WhatsApp, Messenger, Instagram, and email, then measure the conversations that follow. The pricing page shows a free plan, paid plans, and a 14-day full-feature trial for new accounts.

Core features

Omnichannel shared inbox

Combine inbound conversations from web chat, email, WhatsApp, Messenger, Instagram, SMS, and other channels into one shared workspace.

AI Agent workflows

Build AI support flows with a no-code workflow builder, then test, deploy, and refine them across supported messaging channels.

Chat widget

Answer website visitors from a chat widget that can be added to websites and web apps, with support for mobile and app contexts mentioned on the homepage.

Knowledge base

Create and manage help articles so customers can search for answers before contacting your team.

Support CRM

Use customer data and interaction history inside a built-in CRM to keep conversations contextual.

Support analytics

Track team performance and support activity with reporting and analytics tools.

Common use cases

Unified customer support
Centralize support requests from website chat, email, and messaging apps so agents work from one collaborative inbox instead of switching tools.
AI-assisted support automation
Build automated support flows that handle repetitive questions, route conversations, and trigger actions from a no-code editor.
Self-service knowledge base
Publish help articles so customers can self-serve before opening a conversation, reducing simple inbound tickets.
Team collaboration and handoffs
Use customer history, notes, assignment, and inbox triage to coordinate responses across a support team.
Connected support operations
Connect Crisp with other business tools and use the inbox as a central layer for customer communication and workflows.

Pros and Cons

Pros

Combines shared inbox, AI workflows, knowledge base, CRM, and analytics in one platform.
Supports multiple customer-facing channels, including web chat and several messaging apps.
Offers a free plan and a 14-day trial with full feature access for new accounts.
Provides no-code automation and AI workflow tools for support teams.
Includes collaboration-oriented inbox features such as private notes, assignment, and conversation triage.

Cons

Some advanced capabilities are plan-gated, such as larger seat counts, more automation capacity, and features listed on higher tiers.
The source material does not spell out implementation effort or setup complexity in detail, so teams may still need to evaluate fit through the trial.

FAQ

What is Crisp designed to do?

Crisp is set up as a customer support platform with a shared inbox, chat widget, knowledge base, and AI tools. The homepage says you can train the AI on public and private resources, then create and deploy workflows through the no-code AI Agent builder.

How does the AI Agent workflow work?

The homepage describes a four-step flow: train the AI with your content, create a workflow, deploy it to a channel such as web chat, WhatsApp, Messenger, Instagram, or email, then validate and measure the conversations.

Does Crisp offer a trial or free plan?

The pricing page shows a free plan and paid plans, and every new account gets access to the full feature set for a 14-day trial with no card required.

Can teams use Crisp together?

Crisp’s shared inbox and omnichannel inbox features are built for teams. The pricing page includes multiple seats on paid plans, and the shared inbox page focuses on collaboration inside one inbox.

What channels and integrations does Crisp support?

Crisp’s website highlights support for web chat, email, WhatsApp, Messenger, Instagram, SMS, Telegram, and additional channels, plus integrations with external tools. The shared inbox page also points to 50+ apps and CRM connections.

Quick Facts

Category: AI customer support platform
Primary users: Support, inbound sales, and marketing teams
Deployment: Cloud-based SaaS
Channels: Web chat, email, WhatsApp, Messenger, Instagram, SMS, Telegram, and more
Trial: 14-day full-feature trial for new accounts
Source domain: crisp.chat