Delighted

Delighted is a self-serve experience management platform for employee, product, and customer feedback, with surveys, CX programs, reporting, and integrations.

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Overview

Delighted is a self-serve experience management platform for collecting employee, product, and customer feedback. The homepage describes it as a free, easy-to-use platform that helps teams gather actionable feedback in minutes.

It supports both lightweight survey sending and more structured CX programs, with templates and delivery options for NPS, CSAT, CES, eNPS, product-market-fit surveys, and custom questionnaires. Teams can also analyze results in built-in reports and push feedback into connected tools for follow-up.

Features

Surveys and CX programs

Create one-off questionnaires or automated CX programs, depending on whether you need ad hoc feedback or a recurring experience-management workflow.

Flexible survey formats

Use rating-scale, multiple-choice, and free-response questions, plus template-based survey types such as NPS, CSAT, CES, eNPS, smileys, thumbs, and product-market-fit surveys.

Multi-channel delivery

Collect responses through multiple delivery channels, including email, web, link, embed, SDK, and kiosk, with automatic email delivery scheduling and reminders available on CX plans.

Built-in reporting and segmentation

Review dashboards, over-time views, snapshots, metrics, pivot tables, and benchmark reports, with real-time report updates and segmentation tools for deeper analysis.

Integrations and workflows

Route feedback into other tools using integrations, webhooks, email digests, and syncs to systems such as Slack, Zendesk, Salesforce, Segment, HubSpot, and Shopify.

Customization and AI support

Use branding customization, custom email domains, question logic, translations, and AI-supported question and trend features where available to tailor the program to your team.

Use Cases

Customer experience tracking
Run NPS, CSAT, CES, or other customer experience programs to monitor satisfaction and identify where customers need follow-up.
Customer service follow-up
Send post-purchase or event-triggered surveys through connected systems and route the feedback into help desk or messaging tools for immediate response.
Product feedback and research
Collect product-market-fit and other product feedback using custom surveys, then segment responses and review them in reports for product decisions.
Employee feedback programs
Measure employee sentiment with eNPS or related surveys and distribute results to the right team members through digests and integrations.
Fast survey deployment
Use templates and branding controls to launch surveys quickly while keeping the look and wording aligned with your organization.

Pros and Cons

Pros

Supports both one-off surveys and ongoing CX programs in one platform.
Offers multiple survey formats and delivery channels, including email, web, link, embed, SDK, and kiosk.
Includes built-in reporting, segmentation, and real-time updates for analysis.
Connects to common workflow tools such as Slack, Zendesk, Salesforce, Segment, HubSpot, and Shopify.
Has a free plan and paid tiers, with no credit card required for the free option according to the pricing page.

Cons

The source does not provide detailed security, compliance, or governance information on the pages reviewed.
Pricing and plan details are presented at a high level, so buyers may need to contact sales or compare plans directly for a full feature breakdown.

FAQ

How quickly can Delighted be set up?

Delighted lets teams set up surveys quickly and send them through channels such as email, web, link, embed, SDK, and kiosk depending on the plan and product area. The homepage says customers can get started in minutes without technical skills.

What kinds of surveys does Delighted support?

Delighted supports both one-off surveys and automated customer experience programs. The source lists NPS, CSAT, CES, 5-star, thumbs, smileys, eNPS, and product-market-fit surveys as available templates or CX options.

What happens after responses come in?

The platform includes built-in dashboards, reports, tagging, segmentation, real-time updates, and options to route feedback through email digests and integrations so teams can act on responses.

Who is Delighted for?

Delighted is positioned for customer experience, customer service, product marketing, and human resources use cases, so different teams can use the same platform for different feedback programs.

Does Delighted have pricing tiers?

The source shows both free and paid plans, plus contact-sales options for higher needs. It also notes that some integrations are free while others are premium.

Quick Facts

Category: Experience management platform
Primary use: Employee, product, and customer feedback collection
Delivery options: Email, web, link, embed, SDK, kiosk
Integrations: Slack, Zendesk, Salesforce, Segment, HubSpot, Shopify, and others
Pricing: Free plan plus paid tiers
Domain: delighted.com