Brainfish

Brainfish is an AI support agent platform for B2B teams, answering customer questions with connected product knowledge across chat, email, Slack, Teams, and helpdesk workflows.

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AI support agents for B2B

Brainfish is an AI support agent platform for B2B teams that want to answer customer questions with their own product knowledge instead of generic model output. It deploys agents across channels such as chat, email, help centers, Slack, Microsoft Teams, and connected support systems, while keeping answers grounded in cited sources.

The product combines a structured knowledge layer, channel-specific agents, and analytics. Teams can connect docs, tickets, calls, and other content, configure tone and escalation rules, and monitor performance so the system can be updated without taking channels offline. The pricing page also shows a paid platform model with add-ons for actions, integrations, localization, and scaling seats or query volume.

Core capabilities

Multi-channel support agents

Create support agents that respond with answers grounded in your product knowledge and deployed across channels such as chat, email, help centers, Slack, Teams, and support platforms.

Self-updating knowledge layer

Bring documents, videos, PDFs, transcripts, call recordings, tickets, and other assets into a self-updating knowledge layer so the content behind responses stays current.

Source visibility and sync monitoring

See the pages, documents, and sources each agent uses, with live connection and sync visibility to help teams spot gaps before customers do.

Channel and audience personalization

Tune how each agent behaves with rules for tone, scope, escalation, and role- or account-specific context, so replies can reflect the customer or channel.

Internal copilot for support teams

Use Brainfish as a copilot to query the knowledge layer, draft or edit content, and create new pages without leaving the editor.

Analytics and evaluation

Measure resolution rates, deflection, customer satisfaction, and knowledge coverage to identify where the agent or knowledge base needs improvement.

Where Brainfish fits

Customer self-service across channels
Deploy an AI agent in chat, help centers, email, or Slack to answer repetitive product questions using your existing knowledge sources, so customers get cited responses without waiting for a human.
Agent assistance and escalation
Use Brainfish in support operations to draft replies, hand off to live agents, and keep conversation context inside systems like Zendesk, Intercom, Help Scout, or Salesforce.
Knowledge maintenance for support teams
Turn internal docs into a support copilot for the team, letting editors ask questions, update content, and keep pages aligned with what the agent is actually using.
Personalized support by customer context
Connect product, plan, and account context so replies can be tailored by role, region, or account health when a question should lead to a more specific answer or escalation.
Continuous improvement of support content
Use analytics to find unanswered questions, weak knowledge areas, and response patterns, then update content and agent rules based on what the data shows.

Pros and Cons

Pros

Cites answers back to connected sources, which helps with auditability and trust.
Works across several customer-facing and internal channels, including chat, email, Slack, Teams, and helpdesk workflows.
Supports a broad range of knowledge inputs such as docs, tickets, transcripts, PDFs, videos, and OpenAPI specs.
Includes an internal copilot for drafting, editing, and querying support content.
Offers regional hosting options and customer-managed encryption keys for enterprise needs.

Cons

The site does not publish full pricing numbers for enterprise or startup packages.
Some integrations and advanced workflows are described at a high level rather than with detailed setup steps.

FAQ

What is Brainfish?

Brainfish is an AI self-service and support agent platform for B2B teams. It ingests product knowledge from sources such as help centers, Notion, Drive, tickets, and transcripts, then answers questions across channels like chat, email, Slack, Teams, and helpdesks.

How does Brainfish keep answers grounded?

Brainfish uses a continuously updated knowledge layer built from your existing sources. The product page says you can connect docs, tickets, calls, and other assets, and the pricing page says answers are grounded in cited sources and traceable back to an article.

How is Brainfish priced?

The pricing page says the Platform tier includes 5 platform seats and 5,000 queries per month, with add-ons for AI Actions, integrations, localization, and seat/query upgrades. It also notes startup and enterprise packages are available by request.

What data privacy and hosting options does Brainfish offer?

Brainfish supports US, EU, and AU hosting, and the pricing page says EU hosting has no quota differences from the US region. The site also states that models are not trained on customer data and that enterprise options include customer-managed encryption keys.

Which systems can Brainfish connect to?

Brainfish supports a range of sources and systems including Notion, Confluence, Google Drive, Zendesk, Salesforce Knowledge, Help Scout, ReadMe, Mintlify, Slack, Microsoft Teams, HubSpot, and OpenAPI specs, with custom integrations available for REST or webhook sources.

Quick Facts

Category: AI support agents
Primary users: B2B support and product teams
Source domain: brainfi.sh
Deployment channels: Chat, email, help centers, Slack, Microsoft Teams, Zendesk, Salesforce Email
Hosting: US, EU, and AU
Pricing model: Platform fee with add-ons and sales contact for custom packages