AiSensy

AiSensy is a WhatsApp marketing platform for businesses to broadcast approved messages, automate chats, manage support, and collect leads or payments in WhatsApp.

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WhatsApp marketing and automation platform

AiSensy is a WhatsApp marketing platform for businesses that want to use WhatsApp Business APIs to send campaigns, automate conversations, and manage customer interactions from one place. The product is positioned around broadcasting approved messages, handling support, and driving replies, leads, and conversions through WhatsApp.

The platform combines several WhatsApp workflows in one system, including chatbot building, click-to-WhatsApp ads, WhatsApp Forms, live chat for multiple agents, and payment collection. Its pricing page shows a free forever plan alongside paid plans, while WhatsApp conversation charges are handled separately from the subscription.

Core capabilities

Broadcast approved WhatsApp campaigns

Send promotional messages, offers, coupon codes, and other approved broadcasts from the platform, then review delivered, read, and clicked results in real time.

Build no-code chatbot flows

Use a drag-and-drop builder to create chatbot flows without code, including structured keyword chatbots and AI-powered agent flows.

Launch click-to-WhatsApp ads

Run click-to-WhatsApp ads from Facebook and Instagram, route the resulting leads into WhatsApp, and organize them for follow-up.

Capture data with WhatsApp Forms

Create native WhatsApp Forms to collect lead details, feedback, or other inputs inside the chat instead of sending users to an external page.

Take payments in WhatsApp

Collect payments through WhatsApp using WhatsApp Pay and other payment modes such as Razorpay and PayU, according to the product homepage.

Manage multi-agent live chat

Support multiple human agents on the same number, with chat filtering by tags, campaigns, and attributes for routing.

Common use cases

Campaign broadcasting
Use approved broadcasts to send offers, product updates, coupons, and other campaign messages to a WhatsApp audience, then track delivery and response activity.
Lead capture and qualification
Guide users through structured questions in chat to capture lead details, qualify prospects, book appointments, or collect feedback without redirecting them away from WhatsApp.
Paid acquisition through WhatsApp
Run Facebook and Instagram ads that open a WhatsApp conversation, then sort and automate follow-up for the leads that come in from those ads.
Shared customer support inbox
Let multiple team members handle conversations from the same number, with routing by tags, campaigns, and attributes for more organized support.
Payment collection inside chat
Collect payments directly in WhatsApp for purchases, registrations, or services using WhatsApp Pay and other supported payment modes mentioned on the homepage.

Pros and Cons

Pros

Built on official WhatsApp Business APIs and described as an official WhatsApp Business Solution Partner.
Covers several workflows in one product: broadcasts, chatbots, forms, ads, payments, and live chat.
Offers a free forever plan, which lowers the barrier to trying the platform.
Includes real-time campaign analytics and chat-routing options for teams.
Supports both structured keyword flows and AI-powered chatbot responses.

Cons

WhatsApp conversation credits are billed separately from the platform plan, so total cost depends on usage.
The source does not show a full integration list, so the ecosystem beyond the named payment and CRM-related connections is unclear.
Some advanced capabilities, such as AI agents and chatbot add-ons, appear to be priced separately from the base plan.

FAQ

Does AiSensy have a free plan?

Yes. AiSensy offers a free forever plan, and its pricing page also shows paid plans for teams that need more capacity and add-ons.

What is AiSensy used for?

AiSensy is built on the official WhatsApp Business APIs and is positioned for businesses that want to broadcast messages, automate notifications, run ads that click to WhatsApp, build chatbots, and manage support in WhatsApp.

What workflows does AiSensy support?

The source shows multiple ways to use it: broadcast campaigns, no-code chatbot flows, WhatsApp Forms, live chat with multiple human agents, and collecting payments inside WhatsApp.

Are WhatsApp charges included in the subscription?

No. The pricing page states that WhatsApp Conversation Credits are recharged and managed separately from the platform subscription, and Meta charges per-message conversation fees for marketing, utility, and authentication templates.

Can multiple teammates use AiSensy together?

The homepage describes multi-agent live chat support on the same WhatsApp Business number, so the product is intended for team usage rather than a single inbox only.

Quick Facts

Category: WhatsApp marketing platform
Platform: Web-based SaaS for WhatsApp Business APIs
Primary users: Businesses and teams managing WhatsApp campaigns, support, and lead capture
Pricing shape: Free forever plan plus paid plans; WhatsApp conversation credits are separate
Source domain: aisensy.com
Notable workflows: Broadcasts, chatbot flows, ads that click to WhatsApp, forms, payments, and multi-agent live chat