Interactive guide editor
Build step-by-step guides that break down complex tasks, offer choices, and adapt to different paths so users and agents can follow the right workflow.
Stonly
ПодтвердитьStonly is a knowledge management platform for customer service teams that combines interactive guides, knowledge base software, and AI Answers. It helps organizations publish structured support content for self-service, agent guidance, and embedded in-app help.
Overview
Stonly is a knowledge management platform focused on customer service and support. It combines interactive guides, knowledge base software, AI Answers, and knowledge agents to help organizations present answers in a format that is easier to use than static articles.
The product is designed for both customer self-service and internal support workflows. Teams can embed guides and knowledge in websites, applications, and help desk tools, use targeting to show the right content to the right audience, and measure how people move through content and where they get stuck.
Core capabilities
Embedded knowledge base
Create knowledge base content that can be embedded on websites, in apps, and inside agent tools, with no-code delivery options.
AI-ready knowledge
Use metadata-rich structured knowledge to support AI Answers, conversational bots, and agent-assist responses.
Segmentation and targeting
Target content using user or contextual data, so different audiences can see the most relevant guides, steps, or sections.
Analytics and feedback
Track pageviews, full-path behavior, drop-off points, feedback, and content health to understand how knowledge performs.
Content operations
Control publishing, versions, rights, design, multilingual content, and reusable modules for managed knowledge operations.
Common use cases
Customer self-service
Create self-serve help content that lets customers resolve issues without reading long static articles, especially for repeat support topics.
Agent assistance
Give support agents step-by-step guidance inside the flow of work so they can follow complex processes more consistently.
AI support knowledge
Build structured content that AI systems can use to generate more reliable answers and suggested next steps.
In-product and website guidance
Embed targeted guides in websites or applications to surface help at the moment a user needs it.
Operational training and onboarding
Organize onboarding, enablement, and internal process instructions with reusable guided steps and versioned content.
Pros and Cons
Pros
- Combines interactive guides, knowledge base content, and AI-oriented knowledge in one product.
- Supports embedding in websites, applications, and help desk tools such as Zendesk and Salesforce.
- Includes targeting, versioning, multilingual content, and content rights controls.
- Provides analytics and feedback features to monitor usage and identify friction points.
- Offers a free trial path through the Small Business plan.
Cons
- The source does not provide a full public list of integrations or detailed implementation steps, so fit may need to be validated during evaluation.
- Several capabilities are described at a high level rather than with exact workflow or configuration detail on these pages.
FAQ
What is Stonly used for?
Stonly is built around creating interactive guides, knowledge bases, AI Answers, and knowledge agents for customer service and support workflows.
Does Stonly offer a free trial?
The pricing page offers a 14-day free trial of the Small Business plan. If you do not upgrade when the trial ends, the account is automatically downgraded to a Basic plan that keeps the guides you built during the trial.
Where can Stonly knowledge be used?
Stonly can be embedded on websites, in applications, and in agent tools such as Zendesk and Salesforce. The product pages also mention integrations with Freshdesk and ServiceNow.
How does setup work?
The source highlights guide creation, knowledge base software, AI Answers, Knowledge Agents, and no-code triggers, but it does not provide a full public setup walkthrough or detailed implementation timeline.
What integrations are available?
The product information does not publish a complete list of all supported integrations or the full depth of each integration on these pages. It does show native support for several help desk and platform tools, including Zendesk, Salesforce, Freshdesk, and ServiceNow.
Quick Facts
- Category
- Knowledge management software
- Primary users
- Customer service teams, support agents, and knowledge managers
- Platform
- Web-based SaaS
- Source domain
- stonly.com
- Pricing model
- Free trial plus paid plans
- Notable workflow
- Create guides, publish knowledge, embed it in support tools, and measure usage