Interactive guide editor
Build step-by-step guides that break down complex tasks, offer choices, and adapt to different paths so users and agents can follow the right workflow.
Stonly
Freemium
Stonly is a knowledge platform for customer service teams with interactive guides, a knowledge base, and AI Answers.
What is Stonly?
Stonly is a knowledge management platform focused on customer service and support. It combines interactive guides, knowledge base software, AI Answers, and knowledge agents to help organizations present answers in a format that is easier to use than static articles.
The product is designed for both customer self-service and internal support workflows. Teams can embed guides and knowledge in websites, applications, and help desk tools, use targeting to show the right content to the right audience, and measure how people move through content and where they get stuck.
What can Stonly do?
Embedded knowledge base
Create knowledge base content that can be embedded on websites, in apps, and inside agent tools, with no-code delivery options.
AI-ready knowledge
Use metadata-rich structured knowledge to support AI Answers, conversational bots, and agent-assist responses.
Segmentation and targeting
Target content using user or contextual data, so different audiences can see the most relevant guides, steps, or sections.
Analytics and feedback
Track pageviews, full-path behavior, drop-off points, feedback, and content health to understand how knowledge performs.
Content operations
Control publishing, versions, rights, design, multilingual content, and reusable modules for managed knowledge operations.
Use Cases
“Customer self-service”
Create self-serve help content that lets customers resolve issues without reading long static articles, especially for repeat support topics.
“Agent assistance”
Give support agents step-by-step guidance inside the flow of work so they can follow complex processes more consistently.
“AI support knowledge”
Build structured content that AI systems can use to generate more reliable answers and suggested next steps.
“In-product and website guidance”
Embed targeted guides in websites or applications to surface help at the moment a user needs it.
“Operational training and onboarding”
Organize onboarding, enablement, and internal process instructions with reusable guided steps and versioned content.
Frequently Asked Questions
What is Stonly used for?
Stonly is built around creating interactive guides, knowledge bases, AI Answers, and knowledge agents for customer service and support workflows.
Does Stonly offer a free trial?
The pricing page offers a 14-day free trial of the Small Business plan. If you do not upgrade when the trial ends, the account is automatically downgraded to a Basic plan that keeps the guides you built during the trial.
Where can Stonly knowledge be used?
Stonly can be embedded on websites, in applications, and in agent tools such as Zendesk and Salesforce. The product pages also mention integrations with Freshdesk and ServiceNow.
How does setup work?
The source highlights guide creation, knowledge base software, AI Answers, Knowledge Agents, and no-code triggers, but it does not provide a full public setup walkthrough or detailed implementation timeline.
What integrations are available?
The product information does not publish a complete list of all supported integrations or the full depth of each integration on these pages. It does show native support for several help desk and platform tools, including Zendesk, Salesforce, Freshdesk, and ServiceNow.
Quick Facts
- Category
- Knowledge management software
- Primary users
- Customer service teams, support agents, and knowledge managers
- Platform
- Web-based SaaS
- Source domain
- stonly.com
- Pricing model
- Free trial plus paid plans
- Notable workflow
- Create guides, publish knowledge, embed it in support tools, and measure usage
Stonly Traffic Analysis
Traffic data is for reference only.
- Domain Rating
- 76
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