Website Live Chat
Embed a live chat widget on your site to handle customer questions in real time and keep visitors in conversation with your team.
Hoory AI
ПодтвердитьHoory AI is a customer support platform for live chat, AI assistants, chatbot flows and support conversations in one place. Try it free for 14 days.
Overview
Hoory AI is an all-in-one customer support portal that combines live chat, AI assistants, chatbot building, and call center support in a single platform. It is built for teams that want to manage customer conversations, tickets, and support workflows from one place rather than across separate tools.
The product site positions Hoory AI as a support system for real-time customer interactions, automated responses, and guided conversation flows. Its features include website chat, trainable AI assistants, no-code chatbot creation, multilingual support, team management tools, help center capabilities, and reporting across channels.
Core Features
Trainable AI Assistant
Train AI assistants on business documents, help center articles, or other preferred resources so they can answer routine questions automatically.
Visual Chatbot Builder
Build rule-based or no-code chatbot flows with bubbles, inputs, logic, and templates to guide users through structured journeys.
Team Support Workflow
Route chats with macros, canned responses, agent roles, private notes, and chat takeover tools to manage work across a team.
Multi-Channel Coverage
Support multiple communication channels, including website chat, direct chat links, email, WhatsApp, Messenger, Telegram, SMS, Twitter, and API channels.
Reporting and Analytics
Track conversations with analytics and reports such as resolution, first response time, CSAT, traffic, agent activity, and channel performance.
Common Use Cases
Website support during browsing
Teams can embed a live chat widget on their website to answer questions in real time, handle objections while visitors are browsing, and resolve simple issues without forcing customers to leave the page.
Automated first-line support
Support teams can train an AI assistant on business documents and help center content so it can answer routine questions, handle repeated inquiries, and escalate when it reaches a gap in knowledge.
Guided conversational workflows
Operations teams can create no-code chatbot flows for lead generation, FAQs, onboarding, quizzes, or product guidance, then publish those flows on channels such as a website or Telegram.
Shared team queue management
Growing support teams can use agent roles, private notes, canned responses, macros, and chat takeover tools to coordinate handoffs and keep conversations organized.
Multilingual customer service
Businesses with multilingual audiences can use text and audio support, plus multilingual features on supported plans, to serve customers in more than one language.
Pros and Cons
Pros
- Combines live chat, AI assistants, chatbot creation, and call center support in one product.
- Supports no-code chatbot building and trainable AI assistants, which reduces setup complexity for non-developers.
- Offers multilingual support and audio support for broader customer coverage.
- Includes team workflow tools such as canned responses, private notes, agent roles, and chat takeovers.
- Provides reporting across multiple support metrics and channel types.
Cons
- The public pages do not fully document every integration, so buyers may need to confirm fit for their existing stack.
- Several advanced capabilities are plan-dependent, including shared channels, AI assistants, and help center access.
FAQ
What happens when the AI Assistant cannot answer a question?
Hoory AI’s AI Assistant is trained with business information, help center content, or other connected resources, and can escalate a conversation to a human agent if it cannot resolve the question.
Does Hoory AI support multiple languages?
Yes. The source describes multilingual text and audio support in 120+ languages for the AI Assistant, and the pricing page lists multilingual support on higher plans.
Do I need coding skills to use the chatbot builder?
The chatbot builder is designed as a no-code tool, and the source says you can create a chatbot from scratch or start from ready-made templates.
Can I add Hoory AI live chat to my website?
Yes. The live chat widget can be embedded on a website for real-time communication between customers and support agents.
Is there a free trial or paid plan available?
Yes. The site offers a 14-day free trial and the pricing page shows paid plans starting at $6 per user or agent per month, depending on the plan.
Quick Facts
- Category
- Customer support portal
- Primary use
- Manage live chat, AI assistants, chatbot flows, and support conversations
- Platform scope
- Web-based support software with website widget and omnichannel options
- Pricing
- Paid plans start at $6 per user or agent per month; 14-day free trial available
- Source domain
- hoory.com
- Notable workflow
- Train an AI assistant, build a chatbot flow, or embed live chat on a website