Clarity

Clarity is an AI customer support and voice-of-customer platform for regulated teams. Automate support, analyze feedback, and route issues with compliance in view.

AI Чат-бот Поддержка клиентов ИИ

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Overview

Clarity is an AI customer support and voice-of-customer platform for teams in regulated environments. The site positions it as a way to automate support safely, understand what customers are saying, and fix recurring issues rather than only closing tickets.

Its product areas include agentic customer service, AI agents, and voice of customer. The platform brings customer messages, feedback, and support interactions into a single workflow so teams can respond, route issues, and turn unstructured feedback into decisions and actions.

Core capabilities

Agentic customer service

Uses AI support flows that answer customer questions, follow rules, and aim to keep interactions accurate and compliant.

AI answer suggestions

Suggests answers from a knowledge base so support teams can draft responses, train on approved content, and reply with more confidence.

Voice of customer unification

Brings chats, reviews, and social feedback into one place so teams can spot themes, track sentiment, and set alerts.

Safety controls and oversight

Surfaces built-in guardrails, including limits, approvals, and audit logs, to keep automation under control.

Feedback-to-action workflow

Supports a listen-to-act workflow that collects feedback, interprets it, and turns it into actions for teams.

Practical use cases

Support automation in regulated environments
Use Clarity to answer common support questions with AI while keeping responses aligned to team rules and oversight controls.
Issue routing and resolution
Route repeat issues such as refunds or other account questions to the right team so agents focus on harder cases.
Voice-of-customer analysis
Combine chats, reviews, and social comments to identify recurring themes and sentiment across feedback sources.
Cross-functional feedback review
Give product and CX teams a shared source of truth for customer feedback so they can prioritize fixes and improvements.
Feedback exploration and reporting
Build feedback dashboards and search unstructured customer comments to analyze patterns without manual tagging.

Pros and Cons

Pros

Combines support automation and voice-of-customer analysis in one product.
Explicitly emphasizes security, guardrails, and compliance for regulated teams.
Supports a closed-loop workflow from collecting feedback to taking action.
Shows concrete operational controls such as routing, approvals, limits, and audit logs.

Cons

The provided source does not show pricing, plan structure, or trial details.
Integration coverage is not clearly listed in the captured text, so supported systems remain unclear.
Several claims are framed at a high level, so some capabilities need direct validation in a demo or product documentation.

FAQ

What does Clarity do?

Clarity combines AI customer support and voice-of-customer workflows in one platform. The site shows three product areas: agentic customer service, AI agents, and voice of customer.

How does the customer-feedback workflow work?

The source describes a workflow that listens, understands, responds, and acts on customer feedback. It collects feedback from channels such as social, surveys, sales, and support interactions, then turns it into actions.

What security and compliance features are mentioned?

The site says Clarity is built for security with encryption and compliance references including GDPR, SOC 2, HIPAA, and PDPL. It also mentions SASM guardrails, limits, approvals, and audit logs.

Does the site list pricing details?

The pricing page is included in the source set, but no concrete prices, plan names, or limits are shown in the provided text.