Social Intents

Social Intents is an AI customer service and live chat platform that routes website conversations to Microsoft Teams, Slack, or Google Chat, with AI chatbots for common questions.

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Overview

Social Intents is an AI customer service and live chat platform for websites and team messaging apps. It lets businesses handle customer conversations from Microsoft Teams, Slack, or Google Chat while using an AI chatbot to answer routine questions automatically.

The product is built to reduce context switching for support teams. Businesses can add a website chat widget, connect their workspace, and let agents or AI respond from the tools they already use. The site also positions the platform for WhatsApp, SMS, Messenger, and other connected channels.

Core features

Team inbox in familiar chat apps

Connect live chats and customer messages to Microsoft Teams, Slack, or Google Chat so agents can reply from the tools they already use.

Website live chat widget

Add a website chat widget in minutes with one line of code or a platform plugin, and customize its appearance to match your site.

AI chatbot training

Train an AI chatbot on your website, PDFs, or help docs so it can answer common questions and hand off complex issues to humans.

Conversation analytics

Use one inbox to monitor response times, resolution rates, chat volume, satisfaction, and agent performance across conversations.

Workflow and routing controls

Route messages with automation tools such as proactive chat triggers, offline messages, custom actions, and integrations.

Multi-channel messaging

Support WhatsApp Business, SMS, Messenger, Zoom, and Webex alongside website chat for multi-channel support.

Where it fits

Workspace-based customer support
Support teams can route visitor chats into Microsoft Teams, Slack, or Google Chat so agents answer from the same workspace they already use every day.
Lead capture and sales assistance
Sales teams can add a chat widget to product or pricing pages, use proactive messages, and respond quickly while visitors are still browsing.
24/7 self-service with human handoff
Support teams can let the AI handle common questions around the clock, then escalate to a human when the issue needs context or judgment.
Multi-channel messaging
Businesses with multiple channels can manage website chat alongside WhatsApp, SMS, Messenger, Zoom, or Webex without creating separate support workflows.
Agency and white-label support
Agencies can manage multiple client accounts from one dashboard and use white-label branding for client-facing support setups.

Pros and Cons

Pros

Works inside Microsoft Teams, Slack, and Google Chat instead of forcing agents into a separate inbox.
Includes AI chatbot capabilities on the site’s published plans and supports ChatGPT, Claude, or Gemini.
Supports website chat plus additional channels such as WhatsApp, SMS, Messenger, Zoom, and Webex.
Offers a setup flow that the site describes as taking about five minutes, with plugins for common website platforms.
Promotes unlimited seats on Basic plans and above, which can simplify team expansion.

Cons

The public pricing URL at `/pricing` returns an error, so pricing details are surfaced on a separate page.
Some plan details differ across pages, so readers may need to check the pricing page for the most current limits and inclusions.

FAQ

Does Social Intents offer a free trial?

Yes. The site says you can sign up for a 14-day full-access free trial, and the pricing page notes no credit card is required for the trial.

How does setup work?

The product is set up to connect with Microsoft Teams, Slack, Google Chat, or Zoom, then add a chat widget to your website with a line of code or a plugin.

Where does my team reply to visitors?

The site says responses can happen from Microsoft Teams, Slack, or Google Chat, with chats appearing as threads or channel notifications depending on the integration.

How does team access and pricing work?

The pricing page says Basic, Pro, and Business plans include unlimited seats, while Starter includes 4 seats. The live chat page also describes unlimited agents on all plans.

Can I use AI chatbots with my content?

The site says AI chatbot capabilities are included and can be trained on your website, PDFs, or help docs, with support for ChatGPT, Claude, or Gemini.

Quick Facts

Category: AI customer service platform
Primary use: Website live chat and team-based customer support
Team tools: Microsoft Teams, Slack, Google Chat
Channels: Website chat, WhatsApp Business, SMS, Messenger, Zoom, Webex
Pricing shape: Paid plans with a 14-day free trial; pricing details are published on a separate pricing page
Source domain: socialintents.com