Smith.ai provides AI receptionist and live agent call handling for small businesses that need help answering calls, qualifying leads, capturing intake details, and scheduling appointments.
Smith.ai is a receptionist service built around AI-first call handling with optional live human backup. Across the site, it is positioned as a way for small businesses and service teams to answer calls, qualify leads, gather intake details, schedule appointments, and route callers without relying only on voicemail or a traditional answering service.
The product is presented in several plan types, including AI Receptionist plans and managed plans for businesses that want a more hands-on setup. The pricing pages describe features such as CRM integrations, lead screening, call transfers, live agent handoff, AI scheduling, call recording and transcription, and custom Q&A responses, with support for North America-based live agents and custom workflows on higher-touch plans.
Smith.ai can automatically send call details to connected tools, with support for CRMs and Zapier. The integrations page also shows categories for billing, scheduling, automation, phone systems, marketing, websites, and outreach workflows.
The service qualifies leads using business-specific criteria such as needs, location, and budget. It then captures intake details and can screen callers before routing them onward.
Calls can be transferred to different destinations based on caller type, so businesses can route sales, support, or urgent calls differently.
Smith.ai includes live agent handoff for selected scenarios, with the pricing page noting 24/7 live agent network access on demand and free escalation for unexpected technical issues.
AI scheduling can book appointments during the call with integrated calendars, and live agents can schedule with platforms that provide a direct link to the appointment.
Calls are recorded and transcribed automatically, with searchable transcripts and PII masking mentioned on the pricing page. The service can also send call summaries to email, Slack, and Teams.
Use Smith.ai to answer incoming sales calls, qualify prospects against business criteria, and route promising leads to the right next step instead of sending them to voicemail.
Use the service for service businesses that need intake questions answered consistently, including case details, service needs, or other short-form screening questions.
Use AI scheduling and live-agent scheduling support to book appointments during calls and reduce back-and-forth with callers.
Use call transfers and live agent handoff to separate routine questions from urgent or unusual calls that need a human response.
Use integrations to push call details and summaries into CRM, billing, scheduling, or communication tools so follow-up work stays organized.
Smith.ai offers AI receptionist plans, with live North America-based agent support available for specific call scenarios and managed plans. The pricing pages also indicate contact-sales options for higher-touch or custom needs.
The source shows core features such as CRM integrations, lead qualification, new lead intake, call transfers, live agent handoff, AI scheduling, call recording and transcription, caller Q&A, and instant call summaries.
The pricing page says AI Receptionist plans are available in tiered packages, including Starter, Growth, Scale, Managed, and Enterprise options. Some plans are billed monthly, and some are offered on a 6-month term or by custom quote.
Smith.ai lists native integrations and Zapier support. The integrations page specifically shows categories such as CRM, billing, scheduling, automation, phone systems, marketing, websites, and outreach-related tools.
The source indicates setup in minutes on the main site, and the AI Receptionist pricing page also says the system can be set up in 48 hours for managed plans. Managed plans include fully-supported onboarding and ongoing optimization.
