Fast website setup
Add a small JavaScript snippet to your site and start monitoring customer activity in real time.
tawk.to
Rivendicatawk.to is a free hosted live chat platform for monitoring website visitors, handling chats, and managing support in one workspace.
Overview
tawk.to is a live chat software platform for website visitors, support teams, and customer communication workflows. The homepage positions it as a free way to monitor and chat with visitors, while also combining live chat, ticketing, knowledge base, CRM, and chat pages in one place.
The product is designed to help teams respond in context, share knowledge, and manage conversations across a single workspace. Setup is lightweight: the site says you can add a small JavaScript snippet to your website and get started in about 30 seconds.
Features
Unified customer workspace
Handle live chat, ticketing, knowledge base, CRM, and chat pages in one organized workspace.
Collaboration and assignment
Tag and assign conversations to the right team member, with full conversation history for context.
Knowledge base publishing
Create and publish a customizable knowledge base so customers can find answers without contacting support.
AI-assisted support
Use AI Assist for automated responses, smart reply suggestions, and content generation from your own data.
Broad support toolkit
Access features such as group messaging, video and voice add-ons, screen sharing, visitor information, reporting, sentiment tracking, and automated translation.
Use Cases
Pre-sales website chat
Respond to visitors while they are browsing your site, using live chat to answer questions before a purchase decision is made.
Team support operations
Route incoming conversations to the right teammate and keep the full history visible so agents can respond with context.
Self-service support
Publish internal or public help content in the knowledge base so customers can find answers without starting a chat.
AI-supported responses
Use AI Assist to draft responses, summarize content, and answer common questions from your own knowledge base data.
Pros and Cons
Pros
- The software is described as free to use, with no limits on agents, chat volume, or number of sites for the software itself.
- Setup is simple according to the site, with a JavaScript snippet that can be added in about 30 seconds.
- The platform combines live chat, ticketing, knowledge base, CRM, and chat pages in one workspace.
- Teams can assign conversations and see conversation history for more context.
- AI Assist can answer from your data and provide smart reply suggestions inside the product.
Cons
- The product is hosted, not self-hosted, and the site says it does not currently offer an on-premise option.
- Some advanced capabilities such as video and voice are described as add-ons rather than core features.
- Pricing and plan structure are not clearly shown on the available pages, so the exact commercial model beyond the free software is not fully visible here.
FAQ
How many agents can we add?
There are no limits to the number of agents you can add to a property. tawk.to says each agent has their own account and properties can be shared.
Why is tawk.to free?
tawk.to says the software is free to use, and it generates revenue from optional Hired Agent services for customers that want professional help answering chats.
Do you limit the number of concurrent chats?
No. tawk.to says there are no limits on concurrent chats, so agents can answer as many at once as they wish.
Does tawk.to offer a self-hosted version?
tawk.to says the software is hosted, not self-hosted. It does not currently offer an on-premise option.
How do I get support?
The company says it offers 24×7–365 live support via chat and email, and users can also access the Help Center.
Quick Facts
- Category
- Live Chat Software
- Product type
- Hosted customer communication platform
- Primary users
- Businesses and support teams
- Setup
- JavaScript snippet on website
- Pricing shape
- Free software; optional paid Hired Agent services
- Source domain
- tawk.to