Re:amaze

Re:amaze is a browser-based customer support platform for eCommerce and online businesses, with shared inbox, live chat, FAQ, automation, and AI tools.

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Customer support software for multi-channel teams

Re:amaze is a customer service and customer engagement platform for online businesses, with a strong focus on eCommerce and support teams that need to handle multiple channels in one place. The product combines shared inbox support, live chat, FAQ tooling, automation, and AI features in a single browser-based workspace.

The platform is designed to help teams answer faster, centralize customer conversations, and reduce repetitive work. Its published materials emphasize email, chat, social, SMS, push notifications, status pages, and AI-assisted workflows, along with developer tools for embedding support into websites, apps, and custom workflows.

Core features

Unified inbox

Route email, live chat, social media, SMS, VoIP, video calls, and push notification conversations into one shared inbox so teams can manage support from a single place.

AI assistance

Use AI to draft replies, summarize long conversations, suggest FAQs, create article drafts, and analyze sentiment so agents can respond with more context.

Knowledge base and FAQ

Create an embeddable FAQ or help site with articles that also train chatbots and the AI Agent, and publish it on your own domain or inside chat.

Automation and proactive messaging

Send automated messages, proactive Cues, and chatbot flows based on rules, triggers, or site activity to re-engage visitors and handle common interactions.

Live customer insights

Monitor live customer activity, shopping data, and geolocation, then use that context to send personal messages or respond with more relevant help.

Team operations and reporting

Support multiple brands, assign roles and permissions, use team notes and shared views, and track reporting, response times, and staff activity.

Common use cases

Centralized support operations
Manage customer messages from email, chat, social channels, SMS, and other supported sources in one place, so support teams can coordinate replies without switching tools.
Self-service support and deflection
Use the FAQ center, article generation, and AI Agent to help customers self-serve and reduce repetitive ticket volume for common questions.
Proactive ecommerce engagement
Monitor site visitors, send targeted messages or Cues, and use chatbots or automated responses to engage shoppers while they are on the site.
Embedded support experiences
Embed support into a website, SaaS product, or mobile app with SDKs and API access when you need support to fit an existing product experience.
Multi-brand team support
Run support for multiple brands or teams with shared views, roles, departments, and staff reporting when the organization needs separation and oversight.

Pros and Cons

Pros

Combines multiple support channels, including email, chat, social, SMS, VoIP, and video calls, in one workspace.
Includes AI tools for drafting, summarizing, article assistance, and conversation analysis.
Supports embeddable FAQ and support experiences, plus developer SDKs and a JSON API for integration work.
Offers team features such as assignments, notes, shared views, roles, departments, and reporting.
Provides a 14-day free trial with no credit card required and month-to-month billing options.

Cons

The source material is light on implementation detail for some AI features and may not fully answer how they work in practice.
Pricing is per team member for the main plans, which may not suit every staffing model.

FAQ

Does Re:amaze offer a free trial?

Re:amaze offers a 14-day free trial. The pricing page says the trial includes access to the features in the plan you choose later, and you are not billed unless you continue.

Is Re:amaze sold on a contract basis?

Yes. The pricing page says you can use Re:amaze month-to-month and cancel at any time, with no contract and no cancellation fees.

Do teams need to install software to use Re:amaze?

Re:amaze can be used from a modern browser on a computer or mobile device, and the pricing page says there is no installation required.

How can Re:amaze be integrated into a site or app?

The developer documentation says Re:amaze provides two SDKs for embedding support and a direct RESTful JSON API. The SDKs cover website/app support, while the API exposes objects such as articles, contacts, conversations, messages, reports, staff, and status page incidents.

Quick Facts

Category: Customer support software
Primary users: eCommerce and online support teams
Platform: Browser-based, with mobile apps for iOS and Android
Pricing model: Paid plans with a 14-day free trial
Source domain: reamaze.com
Developer options: Embed SDK, Mobile SDK, custom module guide, JSON API