Flexible authoring tools
Write and edit content with either a Markdown editor or an advanced WYSIWYG editor, then reuse templates, variables, and content blocks to keep articles consistent.
Document360
RevendiquerDocument360 is an AI knowledge base platform for documentation, help centers, SOPs, API docs, and internal knowledge bases with search, workflow, analytics, and branding.
What Document360 is
Document360 is an AI knowledge base platform for teams that need to create, manage, and publish documentation in one system. The site positions it for help centers, product or user documentation, internal knowledge bases, SOPs, API and developer docs, and AI knowledge hubs.
The product combines writing tools, structured content management, AI search and chatbot features, self-service site customization, analytics, and workflow controls. The source also shows support for multiple knowledge bases, branded domains, security controls, and integrations with common support, collaboration, and analytics tools.
Core capabilities
Content organization and governance
Organize large documentation sets with category management, custom fields, reusable snippets, global find and replace, and multiple knowledge bases for different projects or audiences.
Collaborative publishing controls
Route work through custom workflows, approvals, review reminders, in-line comments, version history, and rollback so teams can manage edits without losing track of changes.
Search and self-service
Help readers find answers with AI search, conversational search, advanced search filters, related articles, and an AI chatbot that can pull from knowledge base articles and other connected sources.
Branded knowledge base site
Customize the reader experience with branded portals, custom domains, home page builders, login and error page branding, smart banners, and custom CSS or JavaScript.
Analytics and integrations
Measure article, search, reader, and feedback performance with analytics dashboards, then connect the knowledge base to tools such as Slack, Zendesk, Intercom, Salesforce, GitHub, and Zapier.
Common use cases
Customer support knowledge base
Teams can create customer-facing help centers with branded domains, AI search, and self-service navigation so readers can find answers without opening support tickets.
Technical and product documentation
Product, engineering, and technical writing teams can publish API documentation, user manuals, and release-related articles with Markdown, templates, and approval workflows.
Internal knowledge base for operations
Internal teams can manage SOPs and process guides in a private project with role-based access, version history, and audit-friendly controls.
Localized or branded documentation site
Organizations with global audiences can localize content, use custom domains, and shape the reader experience with custom layouts and site controls.
In-app self-service and ticket deflection
Support teams can pair the knowledge base with embedded help, search, and chatbot features to surface answers inside an app or website.
Pros and Cons
Pros
- Covers the full documentation lifecycle from authoring and review to publishing and analytics.
- Supports both Markdown and advanced WYSIWYG editing, which helps different writing styles.
- Includes AI features such as search, chatbot, writing assistance, and content generation tools.
- Offers branded site customization, custom domains, and reader-facing controls for internal or public documentation.
- Connects with common tools used by support, product, and engineering teams.
Cons
- Pricing is not publicly listed; the pricing page routes visitors through a custom questionnaire and contact flow.
- The source materials show a broad feature set, but some details such as setup effort and implementation scope are not fully specified on the pages provided.
FAQ
What kind of product is Document360?
Document360 is positioned as an AI knowledge base platform for creating and managing documentation, help centers, user manuals, SOPs, API docs, and internal knowledge bases.
Can it be used for both internal and customer-facing documentation?
The source shows support for both internal and external knowledge bases. The knowledge base site page also describes switching access between internal and external documentation.
What does the documentation workflow look like?
Document360 includes editors, category management, workflows, analytics, search, security, SEO, embedded help, and integrations, so teams can use it to author, organize, publish, and maintain documentation in one place.
How is Document360 priced?
The pricing page shows a customized pricing flow rather than a public price list. It asks users to answer a few questions and then contact the team.
What systems does it integrate with?
The source highlights integrations such as Slack, Intercom, Zendesk, Salesforce, GitHub, Microsoft Teams, Zapier, and others. It does not present a complete account of setup effort or implementation time.
Quick Facts
- Category
- AI knowledge base software
- Primary use
- Documentation, help centers, SOPs, API docs, and internal knowledge bases
- Editing options
- Markdown and advanced WYSIWYG editors
- AI capabilities
- AI search, AI chatbot, AI writing agent, MCP server
- Integrations
- Slack, Intercom, Zendesk, Salesforce, GitHub, Microsoft Teams, Zapier, and others
- Pricing model
- Customized pricing flow; no public price list on the pricing page
- Source domain
- document360.com