Sweepr

Sweepr is a journey orchestration platform for telco digital care to design, deploy and optimize subscriber support across app, web, chat, IVR and agent desktop.

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Telco digital care orchestration platform

Sweepr is a journey orchestration platform for telco digital care. It is built to help service providers design, deploy, and optimize subscriber support journeys across app, web, chat, social, IVR, and agent desktop from a single control plane.

The platform combines AI adaptability with carrier-style reliability through a hybrid agentic engine. According to the site, this approach is meant to support real resolution, preserve context across handoffs, and give teams visibility into what is happening and why as journeys run at scale.

Platform capabilities

Visual journey authoring

Use the visual Experience Builder to map intents, define resolution paths, and set escalation rules without code. The site says AI-assisted journey creation can shorten deployment from months to days.

Hybrid agent engine

Combine deterministic heuristics with LLM-driven language understanding and generation in Sweepr Fabric. The platform is positioned to support compliance-critical flows while keeping conversations flexible and natural.

Omnichannel orchestration

Deploy the same journey across app, web, chat, social, IVR, and agent desktop from one control plane. Context is meant to persist as subscribers move between channels.

Journey analytics and optimization

Track resolution rates, friction points, AI accuracy, tone quality, containment, NPS, and OPEX in real time. The Journey Optimizer adds funnel views, anomaly detection, and automated alerts.

Agent handoff and journey viewer

Give agents a full view of customer history, interaction context, and AI summarisation when a call happens. The Journey Viewer also supports agent flows that can trigger customer resolution.

Integration and governance controls

Connect telco systems through pre-built CRM and CCaaS connectors, hyperscaler infrastructure support, and an extensible API framework. Governance controls include audit trails, approval gates, and role-based access.

Common digital care scenarios

Internet, TV, and smart home troubleshooting
Diagnose connectivity, TV, and smart home issues using real-time network and device data, then guide subscribers through personalized resolution paths. The goal is to solve the issue digitally before it becomes a support call.
Billing and account support
Explain usage, charges, plan details, and payment issues with account-aware responses. Sweepr is positioned to reduce bill shock and keep support interactions clear and empathetic.
Onboarding and activation
Orchestrate guided setup journeys for new subscribers during the first 30 days. The site highlights proactive check-ins, contextual help, and seamless support to reduce early churn.
Outage management
Detect network events, identify impacted subscribers, and send proactive updates across channels when outages occur. This is intended to keep subscribers informed and reduce call spikes.
Retention and win-back
Spot churn risk during support interactions and trigger retention or win-back journeys in real time. The platform is described as helping teams turn frustration into loyalty or re-engage former subscribers.

Pros and Cons

Pros

Combines journey design, deployment, optimization, and observability in one platform.
Supports omnichannel care so context can carry across channel transitions.
Uses a hybrid approach that aims to balance LLM flexibility with deterministic controls.
Includes governance features such as audit trails, access controls, and human-in-the-loop escalation.
Provides concrete use cases for troubleshooting, billing, onboarding, outage management, and retention.

Cons

The website does not publish pricing details, and the pricing URL currently returns a page-not-found message.
The product is positioned for telco and service provider use cases, so it appears narrowly focused rather than general-purpose.

FAQ

What does Sweepr do?

Sweepr is designed to orchestrate digital care journeys across channels such as app, web, chat, social, IVR, and agent desktop. The platform combines journey design, deployment, optimization, and observability in one control plane.

How do teams build and manage journeys in Sweepr?

The source describes a no-code Experience Builder for mapping intents, defining resolution paths, and setting escalation rules. It also mentions AI-assisted journey creation and version control for journey changes.

How do teams measure performance and improve journeys over time?

Yes. The platform includes Journey Optimizer for monitoring resolution rates, friction points, AI accuracy, tone quality, and business impact dashboards. It is positioned for continuous improvement rather than one-time deployment.

How does Sweepr handle compliance and human escalation?

The platform includes governance and safety controls such as configurable human-in-the-loop workflows, complete audit trails, and role-based access controls. The site also states that SOC2, GDPR, and telco-specific regulatory compliance are built in.

Is pricing published on the website?

The site does not publish pricing on the pricing page; that URL returns a page-not-found message. The homepage and platform pages instead point to a discovery call, fit review, workshop, or architecture deep-dive.

Quick Facts

Category: Journey orchestration / digital care platform
Primary users: Telecom and service providers
Channels: App, web, chat, social, IVR, agent desktop
Deployment: Single control plane with no-code journey authoring
Website: sweepr.com
Pricing: Not published on the website