Omnichannel centralization
Centralizes WhatsApp, web chat, and other digital channel conversations in a single system so teams can respond without switching tools.
Adereso AI
ReclamarAdereso AI is a conversational commerce platform that automates sales and after-sales with AI across WhatsApp, Instagram and webchat for teams.
What Adereso AI is
Adereso AI is a conversational commerce platform that automates sales and after-sales with artificial intelligence across channels such as WhatsApp, Instagram, web chat, email, and other digital media. Its approach combines AI agents with human intervention to centralize conversations and turn them into opportunities for sales, support, and repeat purchases.
The product is aimed at teams that want to run customer service and sales from a single system, with native integrations with Salesforce, HubSpot, and Shopify, as well as custom connections with other environments. The page also indicates that implementation usually takes between 2 and 4 weeks and that support includes design, launch, and ongoing optimization.
Main features
Hybrid support with AI + humans
Automates sales and after-sales with AI agents that work alongside human teams while maintaining rules, assignments, and operational continuity.
Chatbots and WhatsApp campaigns
Lets teams create no-code chatbots, define personality, add a knowledge base, and launch large-scale WhatsApp campaigns with personalization.
Lead qualification
Filters and prioritizes prospects before passing them to the sales team so only qualified leads are handed off.
Recovery and retargeting
Recovers abandoned carts and activates automated flows to re-engage customers with personalized offers.
After-sales analytics
Captures feedback with sentiment analysis, NPS, CSAT, and real-time reports to track customer experience.
Use cases
Conversational sales
Handles incoming inquiries and recommends products from WhatsApp or web chat, moving the conversation toward a purchase without losing context.
Lead qualification
Filters interested prospects, prioritizes leads, and routes them to reps only when they arrive with enough intent to move forward in the sales process.
Sales recovery
Recovers abandoned carts with automated flows and personalized messages to re-activate the purchase.
After-sales and support
Responds to support tickets and inquiries with a combination of AI and human support, maintaining follow-up and real-time reporting.
Repurchase and upsell
Launches upsell, cross-sell, and refill campaigns to drive repeat purchases and extend customer value over time.
Pros and Cons
Pros
- Centralizes multiple conversation channels in a single platform.
- Combines automation with human intervention to maintain operational continuity.
- Includes separate use cases for sales, support, cart recovery, and repeat purchases.
- Offers after-sales metrics such as NPS, CSAT, and sentiment analysis.
- The page indicates a relatively short implementation time of 2 to 4 weeks.
Cons
- Implementation depends on a guided process led by the Adereso team, so it is not a fully standalone self-service option.
- The page describes native integrations with specific platforms as well as custom integrations, but does not detail technical limits or full coverage for every system.
FAQ
Which channels does Adereso work on?
Adereso centralizes conversations in WhatsApp Business API, Instagram, Facebook Messenger, Twitter (X), LinkedIn, webchat, and email. From there, it automates responses, routes cases to humans when needed, and keeps the conversation context.
How long does implementation take?
According to the page, implementation takes between 2 and 4 weeks and does not require an in-house technical team. The process includes defining objectives, integrating with systems such as Shopify, HubSpot, or Salesforce, training the agent, and testing before launch.
Which systems does Adereso integrate with?
Adereso integrates natively with Salesforce, HubSpot, and Shopify. It also states that its team can develop custom integrations with other systems or existing tools.
What kind of work does Adereso automate?
The platform is designed to automate sales and after-sales with a combination of AI and humans. It is used to recommend products, qualify leads, recover carts, handle support, and manage repurchase actions from digital conversations.
Quick Facts
- Category
- Conversational commerce / AI Chat
- Platform
- Web SaaS
- Channels
- WhatsApp Business API, Instagram, Facebook Messenger, Twitter (X), LinkedIn, webchat, and email
- Highlighted integrations
- Salesforce, HubSpot, Shopify
- Implementation
- 2-4 weeks according to the page
- Website
- adere.so