Build and test agents across channels
Create AI agents for voice, chat, email and social, coordinate them in multi-step workflows and test edge cases before deployment.
Kapture CX
Paid
Build AI agents for customer interactions, route work to people when needed and review service quality in one enterprise platform. Kapture CX combines voice and digital workflows with approvals, ticketing and operational insights.
What is Kapture CX?
Kapture CX is an enterprise customer-experience platform for coordinating AI agents, service teams and operational data. Teams can create agents for voice, chat, email and social interactions, connect multi-step workflows and define where people review or approve an action.
Its AgentOS brings together agent building, human control, quality auditing and operational intelligence. The wider modular offering includes a support workspace with ticket routing, knowledge-base tools and AI ticket summaries. Products, channels and AI capabilities are selected for the organization’s requirements.
What can Kapture CX do?
Set human checkpoints
Review agent activity, route approvals to the appropriate team and take over a live process. Handoffs carry task context so staff can continue the work.
Coordinate support in a shared workspace
The Agent Suite includes smart ticket routing, a knowledge base, side conversations and AI-generated ticket summaries, alongside reporting and analytics.
Audit interactions and investigate operations
Log interactions against service standards and score quality or adherence. The intelligence layer lets teams ask questions about operational data and review recommended actions.
Use Cases
“Handle customer requests across channels”
Bring customer conversations into an agent-supported workflow, route tickets and use approval or takeover steps when a case needs a person.
“Review and coach service teams”
Use interaction assessments and identified gaps to guide coaching and training, alongside the team’s own quality standards.
“Coordinate collections or sales work”
Apply multi-step workflows to collections cases or sales opportunities, using task context, routing and human checkpoints for the organization’s process.
Frequently Asked Questions
Can people control what an AI agent does?
Yes. The human-control layer supports oversight, approval routing and live takeover. Teams can decide where human judgment belongs in an agent workflow and receive context when taking over a case.
What does the service workspace include?
The Agent Suite combines ticketing, routing, a knowledge base, side conversations, AI ticket summaries and analytics. It is one of several selectable parts of Kapture CX; the organization’s deployment determines the capabilities used.
How is Kapture CX priced?
Contact Kapture CX for a quote based on the products, channels, integrations and usage your organization requires. Confirm billing and contract terms with the quote.
Can an organization adjust its plan?
Confirm user, channel and AI-feature changes, cancellation and refund conditions with Kapture CX under the applicable agreement.
Can it connect to existing business systems?
Kapture CX supports integrations with CRM, ERP and communication tools, along with APIs. An organization can include its required products, workflow connections and usage volumes when arranging its deployment and quote.
Quick Facts
- Main audience
- Enterprise service and operations teams
- Interaction channels
- Voice, chat, email and social
- Human controls
- Oversight, approvals and live takeover
- Commercial model
- Custom modular pricing based on products and usage
Kapture CX Traffic Analysis
Traffic data is for reference only.
- Monthly Visits
- 731.4K
- Global Rank
- #40,201
- User Bounce Rate
- 18.7%
- Avg. Visit Duration
- 16:28
- Pages per Visit
- 15.1
- Domain Rating
- 44
Traffic Trends
| May | 684507 |
|---|---|
| Jun | 732160 |
| Jul | 731423 |
Traffic Sources
Traffic analytics are not available yet.
Top Regions
- Unknown: 93.4%
- Unknown: 6.53%
- Unknown: 0.04%
- Unknown: 0.02%
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