Waakif

Waakif is an all-in-one platform for restaurants and retail, with POS, online ordering, loyalty programs, AI marketing, free Basic, PRO, and Enterprise pricing.

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Overview

Waakif is an all-in-one commerce and customer marketing platform for restaurants, retail businesses, and online ordering use cases. The site positions it around POS, online store management, loyalty programs, and AI-assisted marketing from a single system.

Its public pages describe a workflow that starts with launching a branded store, adding products, configuring loyalty, and then using WhatsApp, email, SMS, and analytics to manage orders and customer retention. The product is offered through free and paid plans, with enterprise pricing available on request.

Core capabilities

POS and online store management

Run a billing and inventory workflow from the POS side while also managing an online store from the same platform.

Online ordering and QR menu

Create a branded online food ordering experience with QR menu browsing, order placement, and real-time order tracking.

Loyalty program tools

Set up loyalty programs, including configuration, points reminders, points expiry, and referral points on higher plans.

AI-assisted marketing automation

Send automated marketing through WhatsApp, email, and SMS, with AI chatbot and campaign features on paid plans.

Analytics and customer tracking

Review orders, customer activity, feedback, and analytics in dashboards and reports that surface insights for retention and sales work.

Checkout and branding options

Use payment integration and optional custom branding on higher plans to match the storefront and checkout flow to the business.

Where it fits

Restaurants taking online orders
Set up a branded online ordering flow for a restaurant, let customers browse a QR menu, and send orders into the kitchen with tracking.
Retail counters and stores
Manage billing, inventory, and customer records from one system while running a storefront for retail sales.
Repeat-customer programs
Build loyalty and retention workflows with points, referral rewards, and customer reminders for repeat business.
Automated customer marketing
Run customer outreach through WhatsApp, email, and SMS campaigns using the AI-assisted marketing tools available on paid plans.
Larger businesses with custom needs
Use the Enterprise option when you need multi-location or high-volume handling and want to request custom pricing.

Pros and Cons

Pros

Combines POS, online ordering, loyalty, and marketing in one product.
Includes a free forever Basic plan alongside paid tiers.
Supports restaurant-focused workflows such as QR menu ordering and order tracking.
Adds AI-based marketing and recommendation features on paid plans.
Shows explicit delivery-platform integrations on the pricing page.

Cons

The pricing page shows several capabilities are limited to higher plans, including custom branding, some marketing channels, and integrations.
The public pages do not clearly spell out every integration or deployment detail, so buyers may need to confirm fit for their stack before adopting.

FAQ

Does Waakif have a free plan?

Waakif offers a Basic plan that is free forever, plus paid PRO and Enterprise options. The pricing page also says enterprise pricing is available on request.

Can I change plans later?

The pricing page says plans can be upgraded or downgraded at any time based on business needs.

Who is Waakif designed for?

The site presents Waakif as a platform for restaurants, retail businesses, and online ordering platforms, with POS, online ordering, loyalty, and AI marketing capabilities.

What support is included?

The pricing page states that paid plans include 24/7 customer support via chat, email, and phone.

Does Waakif support integrations?

The pricing page lists integrations for delivery platforms such as Zomato, Swiggy, DoorDash, Careem, and Foodpanda on higher plans.

Quick Facts

Category: POS / online ordering / marketing
Primary users: Restaurants, retail businesses, and online ordering platforms
Platform: Web-based product with a mobile app mentioned on pricing pages
Pricing model: Free forever Basic plan, paid PRO plan, and Enterprise pricing on request
Source domain: waakif.com
Notable workflow: Launch store, add products, configure loyalty, then manage orders and AI marketing