Lemni

Lemni is a platform for custom AI agents that handle support and outreach across phone, email, webhooks, and connected tools, with human review in the loop.

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What Lemni is

Lemni is a platform for setting up custom AI agents that handle customer interactions across channels such as phone, email, webhooks, and connected business tools. Its product pages position the software as a way to keep interactions personal while automating parts of support, outreach, and other service work.

The docs describe a workplace model where you configure agents, add knowledge from files and web pages, set behavior rules, connect actions, and monitor activity through an inbox. The pricing page indicates the core product is sold at cost, with no per-seat pricing, plus add-ons for expanded knowledge, more than 10 workplace members, and enterprise self-hosted data options.

Key capabilities

Multi-channel agents

Create custom AI agents for phone, email, webhooks, and connected business tools, so one system can handle different interaction types.

Knowledge-based training

Train agents on your business by uploading files and adding web pages as knowledge sources.

Behavior controls

Define how agents should communicate by setting behavior and safety guidelines for your workplace.

Inbox and approvals

Use the inbox to review interactions, see history, and handle approval requests from agents when human input is needed.

Actions and connections

Connect agents to services through the app store or custom solutions, with documented connections for tools such as HubSpot, Shopify, Slack, GitHub, Stripe, Gmail, and Google Calendar.

Team and workspace management

Manage workplace members and assign roles such as Owner, Editor, and Agent to control access and collaboration.

Common ways teams use Lemni

Customer support automation
Handle incoming emails, calls, and webhooks with agents that can take action instead of only drafting replies.
Proactive customer communication
Send personal outreach messages and follow-ups based on customer context, including email and text workflows shown on the homepage.
Knowledge-grounded assistance
Train agents on internal files and web pages so they can answer in line with a business’s own playbooks and policies.
Team review and approvals
Use the inbox to review customer threads, approve agent actions, and keep human oversight in the loop.
Tool-connected operations
Connect agents to tools like HubSpot, Shopify, Slack, GitHub, Stripe, Gmail, and Google Calendar to tie actions to existing systems.

Pros and Cons

Pros

Supports customer interactions across multiple channels, including phone, email, webhooks, and common business tools.
Lets teams train agents on their own business materials and web pages.
Provides an inbox for monitoring interactions and handling approval requests.
Includes role-based workspace management for collaborative use.
Uses simple pricing language that avoids per-seat charging for the core product.

Cons

The available pages do not spell out every integration, workflow detail, or supported channel in one place.
The documentation leaves some product specifics to explore in-app or across separate pages, so evaluation may require more reading.
Some plan details are described as add-ons, which means total cost depends on the configuration you choose.

FAQ

What does Lemni do?

Lemni provides custom AI agents for customer interactions across channels such as phone, email, webhooks, and connected tools. The docs describe agents that can take action, while the inbox keeps humans in the loop for approval requests when needed.

How is Lemni priced?

The pricing page says Lemni does not charge per seat. Its workplace plans include core product access, with add-ons such as expanded knowledge, support for more than 10 workplace members, and a self-hosted data solution for enterprise customers.

How do you set up an agent in Lemni?

The docs say you can train agents by uploading files and adding web pages, then define behavior, actions, and inbox workflows inside a workplace.

How can I contact Lemni support?

The support page provides email support at support@lemni.com and a phone number, +1 561-555-7689.

How does Lemni involve the team in agent workflows?

The docs say the inbox shows customer interactions, keeps the team informed, and can route approval requests from agents when necessary.