InboxDone

InboxDone provides dedicated executive assistants for email management, calendar scheduling, and related inbox-based admin tasks. It is aimed at founders, executives, and busy professionals who want help clearing communication work and keeping their inboxes organized.

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What InboxDone does

InboxDone provides dedicated executive assistants who specialize in email management and related inbox-based admin work. The service is built around taking over email replies, calendar coordination, and other repetitive communication tasks so busy founders and executives can spend less time inside their inboxes.

The company positions its assistants as North America-based or US-educated, English-first communicators with privacy and security training. Its process includes a discovery call, screen share, and a handover period in which the team learns the client’s inbox patterns, builds systems, and begins ongoing management.

Core capabilities

Daily inbox management

Dedicated assistants build a custom workflow to filter, reply to, and follow up on emails with the stated goal of reaching Inbox Zero every day.

Calendar scheduling

Assistants handle meeting confirmations, scheduling, and re-scheduling so the client does not need to manage calendar traffic directly.

Social inbox support

The service can reply to social DMs and comments on social posts and paid ads across platforms such as Facebook, Instagram, Twitter, and LinkedIn.

Help desk and customer support

The team can clear help desk tickets with friendly, fast replies and support customer communication from the inbox.

Broader admin delegation

InboxDone also supports invoicing, data entry, CRM and task management, research, lead follow-up, podcast booking, content repurposing, and event planning.

Workflow setup and handover

The onboarding process includes creating systems, folders, filters, and templates, along with a backlog clean-up and direct communication through preferred channels.

Common ways teams use InboxDone

Busy leaders who need inbox relief
A founder or executive can hand off inbox triage, replies, follow-ups, and scheduling to reduce daily context switching and recover time for higher-priority work.
Teams with multiple inboxes
A company can use the service to manage one or more shared inboxes with assistants trained to reply, follow up, and maintain structure across messages.
Calendar-heavy roles
A client can delegate calendar coordination, meeting confirmations, and rescheduling when their schedule is fragmented and needs active management.
Inbox-based customer support
Businesses that receive support requests through email can use the team to clear help desk tickets and keep replies moving without building a full internal support desk.
Admin work that lives in the inbox
Operators who need more than email help can offload social replies, lead follow-up, research, invoicing, and CRM tasks to the same assistant workflow.

Pros and Cons

Pros

Dedicated assistants focus on email, calendar, and adjacent inbox tasks instead of general virtual assistance.
The service includes systems work such as folders, filters, templates, and a clean-up of existing inbox backlog.
Clients can communicate with the team through preferred channels such as WhatsApp, SMS, Slack, phone, or email.
The company says it can support multiple inboxes, social DMs, help desk tickets, and other workflow-heavy communication.
If a client cancels, they keep the knowledge base, templates, and systems created during the engagement.

Cons

The service requires a discovery call, screen share, and a 30- to 60-day handover before ongoing management is fully in place.
The pricing page says monthly fees may go up or down based on workload, so the final steady-state cost is not fixed for all clients.
The site is focused on inbox-based delegation and related admin work, so it may be less suitable for organizations looking for a broader general outsourcing service.

FAQ

How does onboarding work?

InboxDone says onboarding starts with a discovery call, followed by a screen-share call and a handover period of about 30 to 60 days. The handover is used to learn your inbox rules, set up systems, and take over ongoing management.

Can the plan change after onboarding?

The pricing page says new clients start on the Standard Plan, and that the monthly fee can be adjusted up or down after onboarding based on workload. Clients can also upgrade or downgrade in 15-hour allotments.

How does InboxDone handle security and privacy?

InboxDone says it works with shared password tools like LastPass, uses VPNs on its devices, and can sign NDAs as required. It also notes that privacy and security are central to the service.

What kinds of tasks can the assistants handle?

InboxDone states that it can manage email inboxes, calendar scheduling, social inboxes, help desk tickets, lead follow-up, and other inbox-based admin tasks. The site says that if it goes into your email inbox, it can be handled during the service.

What happens if I cancel?

The site says cancellation is month-to-month and prepaid in advance. If a client cancels, they keep the knowledge base, templates, and systems the team built for them at no extra charge.