Auralis AI

Auralis AI is an enterprise AI support platform for customer service, ITSM, ERP and field support teams, automating routine requests across chat, email, voice and workflows.

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What Auralis AI does

Auralis AI is an AI support platform for customer service, ITSM, ERP, and field support teams. It is positioned as an enterprise system for automating routine requests, assisting human agents, and organizing support knowledge across channels.

The site describes a set of AI agents and support tools that can handle chat, email, voice, and workflow-based support. It also emphasizes implementation support, integration with existing systems, and deployment options that include cloud, private, and on-premise environments.

Core capabilities

Support automation

Auralis provides AI agents for customer support automation, handling routine requests across chat, email, and voice so teams can resolve more work without adding the same amount of headcount.

Customer-facing and agent-assist workflows

The product includes Auralis Autopilot for direct customer responses and Auralis Assist for agent-facing drafting, macro suggestions, and CRM synchronization.

Managed knowledge hub

Knowledge Center acts as a governed hub for SOPs, runbooks, and manuals, giving teams a searchable source of truth with permission controls.

Leadership reporting

Auralis Analytics surfaces CSAT, sentiment trends, and team KPIs in a real-time dashboard for operational review and quality monitoring.

Voice support automation

The platform can resolve complex calls with voice-first automation through Auralis Answer, using natural language processing for phone-based support.

Flexible deployment and integrations

Auralis says it integrates with more than 500 tools and supports deployment with public or open-source LLMs, bring-your-own models, and cloud, private, or on-premise environments.

Common ways teams use Auralis

Customer support deflection
Deflect repetitive customer questions with always-on AI responses across chat, email, and voice, while routing only complex issues to human agents.
Agent productivity
Help support agents work faster by drafting replies, suggesting macros, surfacing knowledge, and syncing data back to the CRM.
IT service management
Standardize internal service operations by automating ticketing, incidents, and workflow steps in ITSM environments.
Knowledge operations
Centralize SOPs, runbooks, and manuals so teams can search one governed knowledge base instead of working from scattered documents.
CX reporting and quality review
Track CSAT, sentiment, and quality signals in a dashboard to review performance and identify recurring issues across support interactions.

Pros and Cons

Pros

Covers both customer self-service and agent-assist workflows in one platform.
Supports multiple support contexts, including customer support, ITSM, ERP, and field support.
Integrates with a large set of existing tools, including major help desks and CRMs.
Offers deployment flexibility, including cloud, private, and on-premise options.
Includes knowledge management and analytics alongside response automation.

Cons

Pricing is custom, so buyers cannot compare fixed public plans on the site.
Several capabilities are described at a high level, but the site gives limited detail on exact workflow configuration and per-integration behavior.

FAQ

How long does implementation usually take?

Auralis says most implementations take 2-4 weeks from start to full deployment. The pricing page also notes that the team handles integration with the existing help desk, data migration, and initial setup.

Who is Auralis designed for?

The platform is built for support teams and customer service operations, with solution pages for customer support, ITSM support, ERP support, and field support.

What systems can it connect to?

The site says Auralis integrates with over 500 tools and lists help desks such as Zendesk, Freshdesk, Intercom, Gorgias, Kayako, Zoho Desk, Jira Service Desk, ManageEngine ServiceDesk Plus, and ServiceNow, plus CRMs like Salesforce, HubSpot, and Pipedrive.

How is Auralis priced?

The pricing page describes custom, enterprise-ready pricing rather than fixed published plans. It highlights custom contracts and SLA, SSO/SAML, 24/7 priority support, and an on-premise option.