CekatAI

CekatAI is an AI agent platform for customer service, sales, CRM, and marketing automation. Manage high-volume chats on WhatsApp, Instagram, and website chat.

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Overview

CekatAI is an AI agent platform for customer service, sales, CRM, marketing automation, and order handling. The site positions it as an all-in-one system that turns conversations into revenue by combining chat automation, lead management, and workflow automation in one dashboard.

The product is built for businesses that manage high message volume across channels such as WhatsApp, Instagram, and website chat. It can answer questions, qualify leads, trigger follow-ups, route conversations to human agents when needed, and support sales processes such as order capture and pipeline tracking.

Core capabilities

Simple AI builder and training

Build AI agents without coding and use business information, SOPs, or example phrases to shape responses.

Omnichannel chat coverage

Connect WhatsApp, Instagram, website live chat, and other platforms into one centralized chat workspace.

Human escalation with context

Route sensitive or complex conversations to human agents while keeping context intact.

Conversation-based CRM

Capture leads, track deals, and organize customer data in a CRM designed around conversation history.

Workflow and automation builder

Create automated actions, routing, and follow-ups so repetitive business logic runs continuously.

Marketing tracking and optimization

Track campaigns, visitor activity, and conversions from a unified marketing view.

Practical use cases

Customer service triage
Handle incoming questions across chat channels, answer FAQs, and pass only complex cases to a person with full context preserved.
Sales pipeline management
Qualify incoming leads, capture contact details, and keep deal stages organized in the CRM so follow-up is easier.
Marketing automation
Run WhatsApp broadcasts and campaign workflows, then track visitor activity and conversions in one view.
Order capture and handling
Automate order-related conversations, including shipping fee checks and payment-related steps where API connections are available.
Multi-team support routing
Create specialized AI agents for sales, support, billing, or other functions and route conversations based on business rules.

Pros and Cons

Pros

Combines chat, CRM, marketing, and automation in one product.
Supports omnichannel messaging across WhatsApp, Instagram, and website live chat.
Allows no-code setup with business rules, sample phrases, and training data.
Routes complex cases to human agents with conversation context preserved.
Provides CRM workflows for capturing leads, tracking journeys, and managing pipelines.

Cons

Pricing is not publicly listed on the site, and the `/pricing` page returns a 404.
Integration details are only partially documented in the collected pages, so the full list of connected systems is unclear.

FAQ

What is CekatAI Chat?

CekatAI Chat is a conversational AI agent that automatically responds to customer messages across multiple platforms. Based on the available sources, the channels mentioned include WhatsApp, Instagram, and website live chat.

Can CekatAI handle multiple channels?

Yes. CekatAI states omnichannel support for WhatsApp, Instagram, website live chat, and other integrated platforms, with all conversations entering a single centralized chat interface.

Is coding required to set up automation?

No. The available sources state that AI configuration and training can be done with business rules and sample phrases without coding.

How does the CRM organize leads?

CekatAI CRM captures leads and customer data from websites, WhatsApp, and social media, then organizes them in a single dashboard for pipeline tracking and follow-up.

Is pricing publicly listed?

The pricing page is not available; the `/pricing` URL leads to a page not found. Therefore, package, pricing, or usage limit information cannot be confirmed from the available official sources.

Quick Facts

Category: AI agent platform
Primary channels: WhatsApp, Instagram, website live chat
Core workflows: Customer service, sales, CRM, marketing automation, order management
Setup: No-code AI agent builder
Pricing: Not publicly listed
Source domain: cekat.ai