Atlassian

Atlassian collaboration software for software, IT, product and business teams, with Jira, Confluence, Jira Service Management, Loom and Jira Product Discovery.

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Atlassian teamwork software

Atlassian offers collaboration software for software, IT, and business teams, centered on products such as Jira, Confluence, Jira Service Management, Loom, and Jira Product Discovery. The site presents these tools as a connected platform for planning work, sharing knowledge, delivering service, and coordinating communication.

The product pages emphasize AI-assisted workflows across the suite: Jira for project management, Confluence for knowledge workspaces, Jira Service Management for service delivery, Loom for video updates, and Jira Product Discovery for capturing and prioritizing ideas. Atlassian also groups these products into collections such as Teamwork Collection, Service Collection, Software Collection, and tools for different team types.

Core capabilities

Project planning and tracking in Jira

Jira is described as an AI-powered project management tool for planning, tracking, and delivering work together.

Knowledge workspace in Confluence

Confluence lets teams create, organize, and share knowledge with AI-assisted drafting, summaries, and search.

Service delivery workflows

Jira Service Management supports service desks, request handling, automation, and AI-powered support interactions across IT and other service teams.

Async video communication with Loom

Loom focuses on recording and sharing AI-powered video messages for asynchronous collaboration.

Idea intake and prioritization

Jira Product Discovery helps teams capture, prioritize, and align ideas with product roadmaps inside Jira.

Common ways teams use Atlassian

Agile software delivery
Software teams can plan work, track bugs, and manage agile delivery in Jira, with templates for scrum, bug tracking, and DevOps workflows.
Knowledge management and documentation
Teams can use Confluence to draft plans, organize documentation, and keep knowledge in one connected workspace with AI search and summaries.
IT and service management
IT and service teams can manage requests, create service desks, automate support interactions, and connect operational work to Jira issues in Jira Service Management.
Product discovery and prioritization
Product teams can capture ideas, prioritize opportunities, and align roadmaps with Jira Product Discovery.
Async collaboration
Distributed teams can use Loom to record and share video updates for clearer asynchronous communication.

Pros and Cons

Pros

Covers several common team workflows in one ecosystem, including planning, documentation, service management, and async video.
Uses AI across multiple products for drafting, summarizing, search, and support workflows.
Supports different team types, with dedicated pages for software teams, IT teams, product managers, business teams, and leadership use cases.
Shows concrete workflow examples such as service desks, knowledge workspaces, idea prioritization, and project tracking.

Cons

The provided sources do not include pricing numbers, plan limits, or a full breakdown of paid tiers.
The integration evidence in the supplied content is general rather than a complete product-by-product list.
Some product details are promotional summaries rather than full feature specifications, so deeper capability comparisons are not available from this evidence alone.

FAQ

What products are included in Atlassian's teamwork platform?

Atlassian positions Jira, Confluence, Jira Service Management, Loom, and Jira Product Discovery as part of a connected teamwork platform. The site also groups products into collections such as Teamwork Collection, Service Collection, and Software Collection.

Does Atlassian publish pricing on the pages provided?

The pricing page shows Atlassian offers products and collections for different audiences, and many pages include a "Get it free" call to action. The source provided does not list prices or plan limits, so those details are not included here.

What is Confluence used for?

Confluence is presented as a workspace for creating and sharing knowledge, with AI support for drafting, summarizing, and finding answers. It is shown with features such as live docs, whiteboards, databases, pages, video, and templates.

What is Jira Service Management used for?

Jira Service Management is presented as a service management platform for teams such as IT, HR, facilities, and engineering. The page highlights service desk setup, request management, automation, linking requests to Jira issues, and AI-powered support interactions.

Which integrations are supported?

The pages reference integrations in general terms and note that Atlassian products can connect with tools and apps, but the provided source does not include a concrete integration list for the overall platform.

Quick Facts

Category: Collaboration software
Primary products: Jira, Confluence, Jira Service Management, Loom, Jira Product Discovery
Primary users: Software, IT, product, business, and leadership teams
Source domain: atlassian.com
Platform grouping: Teamwork Collection, Service Collection, Software Collection
Pricing signal: Many pages show a "Get it free" call to action; exact prices are not listed in the supplied source