Conduit

Conduit is an AI customer service platform for hospitality businesses. It helps teams manage guest communication, automate internal operations, and support voice and text workflows across the guest journey.

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AI agents for hospitality operations

Conduit is an AI customer service platform for hospitality businesses. It deploys AI agents that handle guest communication, automate internal operations, and support voice and text conversations across the guest journey.

The product is designed for teams that need to scale service without adding the same amount of labor. Its site and customer stories show agents handling inquiries, escalations, proactive outreach, voice calls, and internal workflows while working with the tools and knowledge base the business already has.

Built for hospitality operations

Chat agents across channels

Respond to guests by email, WhatsApp, OTAs, social channels, and other text-based touchpoints so conversations can continue where guests already are.

Voice agents for always-on calling

Answer calls around the clock for front desk, group sales, amenities, and restaurant workflows when staff are unavailable or busy.

Internal agents and native integrations

Work with the tools a team already uses, take actions inside internal systems, and support custom integrations when standard connections are not enough.

Observability and oversight

Show the steps an agent took, the tools it used, and the reason behind transfers so teams can inspect behavior and improve workflows.

Proactive workflows and reporting

Create workflows that run before guests ask, and track automation rate, response time, resolution rate, and guest satisfaction.

Multilingual support and API access

Support guests in multiple languages and control agents from an API and MCP interface for teams that want to connect Conduit to their own stack.

Practical hospitality workflows

Routine guest support
Use Conduit to respond to routine guest questions such as lockbox codes, parking rules, local recommendations, and troubleshooting without requiring staff to answer every message manually.
Proactive guest outreach
Run pre-arrival, post-stay, and concierge calls that confirm trip details, collect feedback, promote direct booking, and surface upsell opportunities before and after the stay.
Always-on phone coverage
Let voice agents answer calls after hours and help with front desk, amenities, or group sales inquiries so the business stays responsive around the clock.
Internal operations support
Use internal agents to work across the tools your team already uses, answer operational questions, and take action inside internal systems or custom workflows.
Knowledge-base driven automation
Keep knowledge bases and procedures current so the agent can learn from interactions, handle escalations, and support new hires with documented workflows.

Pros and Cons

Pros

Covers both guest-facing and internal workflows, not just message drafting.
Supports voice and text channels, including 24/7 calling and multi-channel guest messaging.
Includes observability, reporting, and escalation handling so teams can review how automation is performing.
Can run proactive workflows such as pre-arrival, post-stay, and concierge outreach.
Pricing is published with a self-serve entry plan and a custom sales plan, which makes the commercial model clear.

Cons

The site gives only partial detail on third-party integrations and does not enumerate a complete integration catalog in the provided evidence.
Customer stories show strong hospitality fit, but the source provides limited evidence for use outside hospitality and real estate operations.

FAQ

Who is Conduit for?

Conduit is built for hospitality businesses that manage guest conversations, including teams handling guest inquiries, business operations, or guest services. The site describes it as an AI customer service platform for voice and text across hospitality workflows.

What are the common use cases?

The source highlights guest communication, support automation, lead qualification, always-on operations, internal operations, and multi-step procedures. Customer stories also show use for pre-arrival calls, post-stay calls, concierge outreach, voice agents, and internal knowledge management.

How does Conduit keep data safe?

Conduit's site says it uses enterprise security controls including encryption, role-based access, PII protection, audit logs, and SSO. It also states SOC 2 Type II and HIPAA support on the security page.

Does Conduit offer paid plans?

The pricing page shows paid plans starting at $649 per month, a $1,499 per month plan, and a custom plan that goes through sales. The site also indicates different limits for listings, AI agents, business lines, voice AI, integrations, support, and onboarding by plan.

Quick Facts

Category: AI customer service
Primary users: Hospitality businesses and property managers
Channels: Voice, email, WhatsApp, OTAs, social, text
Security: SOC 2 Type II, HIPAA support, enterprise security controls
Pricing: Paid plans published; custom sales plan available
Domain: conduit.ai

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