Desku

Desku AI customer service platform with shared inbox, AI chatbot, and knowledge base for small businesses, startups, ecommerce and SaaS teams.

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Overview

Desku.io is an AI customer service software platform for small businesses, startups, ecommerce teams, and SaaS support teams. It combines a shared inbox, AI chatbot, knowledge base, and omnichannel messaging so teams can manage customer conversations from one workspace.

The product is built to reduce the need to switch between tools. The site describes chat, email, and social messages flowing into a unified inbox, with no-code chatbot setup, automation features, and support workflows designed to help teams respond faster and keep context in one place.

Core capabilities

Unified shared inbox

Combine customer conversations from chat, email, and social channels into one inbox so agents can work from a single view instead of switching tools.

AI chatbot builder

Use the no-code chatbot builder to create automated conversation flows and train bots with knowledge base articles, FAQs, or product data.

Chat and bot surface

Set up website chat widgets and chat bots as the customer-facing entry points for support and self-service.

Inbox automation and triage

Use rules, routing, canned responses, working hours, internal notes, and round-robin assignment to organize incoming support work.

Knowledge base support

Offer help center and knowledge base content so customers and agents can find step-by-step guidance and reduce repeated questions.

Connected apps and channels

Connect support operations with storefront and messaging tools such as Shopify, WooCommerce, Slack, Facebook, Instagram, WhatsApp Business, Telegram, Aircall, and Zapier, depending on plan.

Common use cases

Day-to-day support operations
Centralize incoming customer messages from chat, email, and social channels so agents can see context and respond from one inbox.
24/7 self-service automation
Launch a no-code chatbot trained on FAQs, knowledge base content, or product data to handle common questions around the clock.
Team collaboration and workload management
Route and balance incoming conversations across a small team using rules, round-robin assignment, working hours, and internal notes.
Ecommerce customer support
Support ecommerce workflows by connecting storefront and messaging tools such as Shopify, WooCommerce, Facebook, Instagram, and WhatsApp Business, where available on the plan.
Help content and guided support
Use the knowledge base and help widget to give customers self-service guidance and reduce repetitive questions for the support team.

Pros and Cons

Pros

Unifies chat, email, and social support into one shared inbox.
Offers a no-code chatbot builder for teams without developers.
Includes automation and routing tools such as canned responses, round-robin assignment, and working hours.
Provides plan options from a free tier through paid plans for growing teams.
Supports ecommerce and messaging workflows with integrations for tools such as Shopify, WooCommerce, Slack, and major social channels on higher plans.

Cons

Several integrations are only listed by plan and some are marked coming soon, so the available app stack is not uniform across tiers.
The source material does not publish a complete, single list of every supported channel or integration in one place.
Some capabilities are described in broad terms on the marketing pages, so readers may need the pricing table or product pages for exact plan differences.

FAQ

What is Desku used for?

Desku is designed to bring chat, email, and social messages into one shared inbox so teams can handle customer support in one place. The pricing page also shows that it offers a free trial and multiple paid plans for different team sizes.

Do I need to code to set it up?

The source materials say Desku can be used without coding. Its no-code chatbot builder lets teams build conversational flows with drag-and-drop and train a bot using knowledge base content, FAQs, or product data.

Which channels and integrations does Desku support?

Yes. The site says Desku supports customer conversations across chat, email, and social channels, and the pricing page lists channels and apps such as website chat, email, Facebook Messenger, Instagram, WhatsApp Business, Telegram, Shopify, WooCommerce, Slack, and others depending on plan.

What kinds of support workflows does Desku cover?

The home page says teams can use Desku to manage live chat, email, and social messages in one inbox, collaborate on customer queries, and automate repetitive tasks. The pricing page also includes shared inbox, routing, canned responses, and ticket automation features.

Quick Facts

Category: AI customer service software
Platform: Web-based support platform with mobile apps listed in pricing materials
Primary users: Small businesses, startups, ecommerce teams, and SaaS support teams
Source domain: desku.io
Pricing: Free trial plus multiple paid plans, including a free plan and monthly tiers
Core workflow: Shared inbox for chat, email, social, and chatbot-led support