Riviera

Freemium

面向酒店团队的 AI 语音代理，处理电话、消息和多语言宾客服务

Riviera

什么是 Riviera？

Riviera is an AI voice agent platform for hospitality teams. The homepage positions it as a way to answer guest calls and messages instantly, handle reservations and dining-related requests, and keep service available around the clock.

The product emphasizes language switching, guest context, and handoff to staff. It also shows a workflow for importing hotel knowledge, building agent flows, and using one system across calls, SMS, email, and chat.

Riviera 能做什么？

Always-on call answering

Handles guest calls continuously so callers do not reach voicemail or wait on hold, based on the homepage messaging about every call being picked up.

Automatic language switching

Detects a guest’s language in real time and keeps the conversation in that language, including mid-call switching.

Omnichannel guest messaging

Supports calls, SMS, email, and chat from one system so staff can manage guest communications across channels.

Guest context awareness

Loads guest context from caller ID and reservation details before the agent answers, so the conversation can start with relevant stay information.

Context-rich handoffs

Transfers calls to staff with an AI summary, transcript, and stay details so a human can continue without repeating the conversation.

Workflow and knowledge setup

Lets operators upload policies, menus, and FAQs, then build workflows visually and configure voices and personas.

使用场景

“After-hours guest inquiries”

Use Riviera to answer late-night spa or service questions when the front desk would otherwise miss the call, then confirm availability or hours immediately.

“Front desk overflow”

Route reservation, late check-out, and stay-detail requests through the agent so guests get a response even during check-in rushes or other busy periods.

“Guest messaging support”

Handle SMS, iMessage, email, or chat requests for simple services such as towels, pool hours, or room requests without requiring staff to switch systems.

“Escalations to a human”

Use the handoff flow when a guest needs escalation, so staff receives the transcript, summary, and stay context before picking up.

“Multilingual guest service”

Support multilingual guests by detecting the language at the start of the call and continuing in that language even if the guest switches mid-conversation.

常见问题

What does Riviera do?

Riviera is presented as an AI voice agent system for hospitality that answers calls, handles dining orders, reservations, texts, email, and chat.

Does Riviera handle multiple languages?

The homepage highlights support for instant language detection and switching, with a demo showing 10 languages and examples in Spanish, Mandarin, French, Arabic, and Japanese.

How is Riviera set up?

The site shows workflows for knowledge-base ingestion, workflow building, guest context, and human handoff, but it does not provide public setup or integration documentation on the pages provided.

Is pricing available?

The pricing page at `/pricing` returns a 404 in the provided sources, so no pricing details are available from this evidence.

快速信息

Category: AI voice agents for hospitality
Primary users: Hotels and hospitality teams
Channels shown: Calls, SMS, email, chat, iMessage
Language support shown: 10 languages in the demo; examples include Spanish, Mandarin, French, Arabic, and Japanese
Source domain: withriviera.com
Pricing page: `/pricing` returns 404 in the supplied evidence