Broker calling and rate negotiation
FleetWorks calls brokers on the carrier’s behalf and negotiates rates, then sends the carrier load offers to review.
Overview
FleetWorks is a freight automation platform for carriers and brokers. Its main promise is to act as a loadboard on autopilot: the system calls brokers, negotiates rates, and sends negotiated load offers to carriers so they can choose what to book.
The site describes the product as an AI assistant named Sofia that supports booking, tracking, and servicing loads. For carriers, the focus is on reducing time spent refreshing load boards, making phone calls, and chasing paperwork or updates. The company also says carriers still make the final load choice.
Features
Preference memory
The product keeps a running list of a carrier’s preferred loads and facilities to avoid, so future suggestions can reflect past conversations.
Freight alerts
FleetWorks says it alerts carriers when good freight becomes available, aiming to surface hot loads quickly instead of requiring constant refreshes.
Issue handling support
The platform says it can detect live issues and reach out to brokers and shippers to keep loads moving.
AI assistant workflow
The site positions Sofia as an AI assistant that supports carriers and brokers with booking, tracking, and servicing loads.
Free tools and calculators
FleetWorks offers free trucking tools on its site, including HOS, cost per mile, profit margin, and FMCSA carrier lookup calculators.
Use cases
Automated load booking
Use FleetWorks when you want a system to call brokers, negotiate rates, and bring back load offers so dispatchers or owners can spend less time on manual outreach.
Preference-based matching
Use it when you want freight suggestions to reflect your preferred lanes, equipment, and the facilities you want to avoid across repeated conversations.
Hot-load alerts
Use it when you need help responding faster to available freight, especially if your team cannot keep refreshing load boards throughout the day.
Load issue follow-up
Use it when a live issue or delay needs attention and you want the platform to reach out to brokers or shippers to help keep the load moving.
Operational decision support
Use the free calculators and carrier lookup tools when you need quick operational checks such as HOS remaining time, cost per mile, or carrier authority details.
Pros and Cons
Pros
- Automates broker outreach and rate negotiation for load booking.
- Keeps carrier preferences in memory for future load matching.
- Sends alerts when freight becomes available instead of relying on manual refreshes.
- Includes direct support from a dedicated U.S.-based relationship manager.
- Supports carriers from one truck up to 5,000 trucks, according to the FAQ.
Cons
- The pricing page provided is a 404, so public plan details are not available on the pages reviewed.
- The site does not list specific third-party integrations or connected systems on the pages provided.
FAQ
Can a small carrier use FleetWorks?
FleetWorks says carriers can use the platform with one truck or up to 5,000 trucks. It is positioned for carriers that want help finding loads, negotiating rates, and handling load communication without spending as much time on the phone.
Does FleetWorks work with existing tools?
The site says FleetWorks can fit workflows built around Gmail, Google Sheets, or a full TMS, and that it integrates with existing workflows. It does not list specific software integrations on the pages provided.
What does the assistant do for carriers?
FleetWorks says it calls brokers, negotiates rates, and sends load offers to carriers, while the carrier still chooses which load to book. It also says the assistant can help track and service loads.
What support is available?
The site says every carrier gets a dedicated U.S.-based relationship manager and provides phone and email support. It does not publish a self-serve onboarding flow or setup timeline on the pages provided.
Quick Facts
- Category
- Freight automation
- Primary users
- Carriers and brokers
- Assistant name
- Sofia
- Website
- fleetworks.ai
- Support
- Dedicated U.S.-based relationship manager
- Pricing page
- 404 page not found
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