Multichannel AI conversations
Run inbound and outbound voice, SMS, and email interactions for sales, support, scheduling, and follow-up workflows.
Structurely
Paid
Automate voice, SMS, and email conversations for lead qualification, scheduling, and customer follow-up.
What is Structurely?
Structurely, now branded as 21X, is a conversational AI platform for inbound and outbound customer conversations. Teams use voice, SMS, and email agents to qualify leads, answer recurring questions, collect information, schedule appointments, and transfer conversations to staff. Agent behavior and routing can be configured for specific customer journeys, with conversation outcomes synchronized to CRM records.
The platform offers a ready-to-use application and options for embedded or headless deployments. Team plans, enterprise integrations, and usage charges have different scopes; custom tools and deployment arrangements require configuration with the vendor.
What can Structurely do?
Agent building and customization
Start with prebuilt or industry-specific agents and configure behavior, prompts, objection handling, and routing logic for specific customer journeys.
Conversation actions and routing
Qualify customers, answer questions, collect information or documents, schedule appointments and callbacks, transfer live conversations, and trigger workflows based on business rules.
CRM and workflow synchronization
Automatically disposition conversations, update CRM records, synchronize customer data, transcribe interactions, extract insights, and trigger existing workflows.
APIs, webhooks, and embedded deployment
Build configured integrations through APIs and webhooks. Enterprise and Build Your Own options add MCP, voice orchestration, custom tools, and headless or branded deployments.
AI and human call campaigns
The Salesforce AI Power Dialer supports AI or human dialing modes, call screening, live transfers, dispositions, campaign management, and performance reporting.
Use Cases
“Mortgage lead intake”
Engage borrowers, qualify opportunities, collect documents, schedule callbacks, transfer conversations to loan officers, and update CRM records.
“Sales lead qualification”
Respond to inbound leads and conduct outbound follow-up across voice, SMS, and email, while routing qualified conversations to the appropriate team.
“Customer service and support”
Handle recurring customer requests, answer FAQs, collect information, escalate when needed, and maintain continuity across communication channels.
“Appointment and callback scheduling”
Coordinate appointments and callbacks during customer conversations, then route or transfer interactions according to business rules.
“Embedded conversational applications”
Platforms, CRMs, and agencies can build custom customer-facing experiences using APIs, webhooks, MCP, custom tools, and headless or white-label deployment options.
Frequently Asked Questions
Which channels support the main workflows?
The current team plans explicitly include inbound and outbound voice, SMS, and email. These support lead engagement, customer follow-up, scheduling, and transfers to staff.
Can Structurely connect to existing business systems?
CRM integrations synchronize records and trigger workflows. Custom integrations and webhooks are offered in larger team configurations, while Enterprise and Build Your Own options include MCP and deeper API integrations.
Can conversations be transferred to human staff?
Yes. The platform supports live transfers, call screening, routing, and escalation so conversations can reach staff according to the configured business rules.
Can teams build an embedded application?
Enterprise and Build Your Own deployments provide APIs, webhooks, MCP, voice orchestration, custom tools, and headless or branded options. These are configured offerings rather than features included identically in every team plan.
How is usage priced?
Discuss the intended channels, conversation volume, integrations and deployment with Structurely to obtain the applicable commercial terms. Check current pricing rather than treating a demo as a continuing free plan.
What does implementation involve?
Implementation involves configuring customer journeys, conversation actions, routing and connections to business systems. Confirm telephony setup, testing and any channel-specific obligations with the vendor.
Quick Facts
- Category
- Conversational AI platform
- Channels
- Voice, SMS, and email in current team workflows
- Primary workflows
- Sales, customer service, support, scheduling, routing, and follow-up
- Deployment options
- Team application; configured API and enterprise deployments
- Pricing model
- Commercial terms depend on conversation scope and deployment
- Brand history
- Structurely, now branded as 21X
Structurely Traffic Analysis
Traffic data is for reference only.
- Monthly Visits
- 13.6K
- Global Rank
- #1,334,524
- User Bounce Rate
- 48.8%
- Avg. Visit Duration
- 01:49
- Pages per Visit
- 4.23
- Domain Rating
- 59
Traffic Trends
| May | 12086 |
|---|---|
| Jun | 9115 |
| Jul | 13562 |
Traffic Sources
Traffic analytics are not available yet.
Top Regions
- Unknown: 75.4%
- Unknown: 9.93%
- Unknown: 5.61%
- Unknown: 4.88%
- Unknown: 3.95%
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