Multi-channel agents
Create custom AI agents for phone, email, webhooks, and connected business tools, so one system can handle different interaction types.
Lemni
Freemium
Lemni helps teams set up custom AI agents for phone, email, webhooks, and connected tools, automating support and outreach with human review.
What is Lemni?
Lemni is a platform for setting up custom AI agents that handle customer interactions across channels such as phone, email, webhooks, and connected business tools. Its product pages position the software as a way to keep interactions personal while automating parts of support, outreach, and other service work.
The docs describe a workplace model where you configure agents, add knowledge from files and web pages, set behavior rules, connect actions, and monitor activity through an inbox. The pricing page indicates the core product is sold at cost, with no per-seat pricing, plus add-ons for expanded knowledge, more than 10 workplace members, and enterprise self-hosted data options.
What can Lemni do?
Knowledge-based training
Train agents on your business by uploading files and adding web pages as knowledge sources.
Behavior controls
Define how agents should communicate by setting behavior and safety guidelines for your workplace.
Inbox and approvals
Use the inbox to review interactions, see history, and handle approval requests from agents when human input is needed.
Actions and connections
Connect agents to services through the app store or custom solutions, with documented connections for tools such as HubSpot, Shopify, Slack, GitHub, Stripe, Gmail, and Google Calendar.
Team and workspace management
Manage workplace members and assign roles such as Owner, Editor, and Agent to control access and collaboration.
Use Cases
“Customer support automation”
Handle incoming emails, calls, and webhooks with agents that can take action instead of only drafting replies.
“Proactive customer communication”
Send personal outreach messages and follow-ups based on customer context, including email and text workflows shown on the homepage.
“Knowledge-grounded assistance”
Train agents on internal files and web pages so they can answer in line with a business’s own playbooks and policies.
“Team review and approvals”
Use the inbox to review customer threads, approve agent actions, and keep human oversight in the loop.
“Tool-connected operations”
Connect agents to tools like HubSpot, Shopify, Slack, GitHub, Stripe, Gmail, and Google Calendar to tie actions to existing systems.
Frequently Asked Questions
What does Lemni do?
Lemni provides custom AI agents for customer interactions across channels such as phone, email, webhooks, and connected tools. The docs describe agents that can take action, while the inbox keeps humans in the loop for approval requests when needed.
How is Lemni priced?
The pricing page says Lemni does not charge per seat. Its workplace plans include core product access, with add-ons such as expanded knowledge, support for more than 10 workplace members, and a self-hosted data solution for enterprise customers.
How do you set up an agent in Lemni?
The docs say you can train agents by uploading files and adding web pages, then define behavior, actions, and inbox workflows inside a workplace.
How can I contact Lemni support?
The support page provides email support at support@lemni.com and a phone number, +1 561-555-7689.
How does Lemni involve the team in agent workflows?
The docs say the inbox shows customer interactions, keeps the team informed, and can route approval requests from agents when necessary.
Quick Facts
- Category
- AI agents / customer support automation
- Source domain
- lemni.com
- Primary use
- Custom AI agents for customer interactions
- Workflow
- Knowledge, behavior, actions, inbox, and workspace settings
- Pricing model
- Core product at cost; no per-seat charging
- Support
- Email support@lemni.com or call +1 561-555-7689
Lemni Traffic Analysis
Traffic data is for reference only.
- Domain Rating
- 29
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