Store-grounded answers
HeiChat can be trained on products, store policies, FAQs, and other knowledge sources so responses reflect the merchant's own information.
HeiChat
Freemium
An AI e-commerce chatbot for product guidance, customer support, and multilingual store conversations.
What is HeiChat?
HeiChat is an AI chatbot for e-commerce stores. It uses a store's products, policies, FAQs, and other knowledge sources to answer shopper questions, support product discovery, and assist with purchase-related conversations. Merchants can connect a Shopify, WooCommerce, or custom website storefront, review generated responses, make corrections, and publish the chat experience without engineering work. The service supports multilingual customer conversations and is intended to provide continuous product and customer support coverage.
What can HeiChat do?
Product discovery guidance
The chatbot helps shoppers find products, compare variants, understand product details, and move past questions that can delay a purchase.
Customer support coverage
It handles recurring questions about shipping, sizing, stock, returns, policies, and order intent through a storefront chat experience.
Multilingual conversations
HeiChat supports more than 70 languages, helping stores respond to international shoppers in their preferred language.
Review and correction workflow
Merchants can preview responses, refine corrections, and decide when the chatbot is ready to go live.
Storefront integrations
Deployment options include a native Shopify app, a website version for custom storefronts, and a WooCommerce route for WordPress merchants.
Use Cases
“Reducing repetitive support questions”
Online stores can use HeiChat to answer common questions about shipping, returns, sizing, stock, and store policies before those requests reach a support inbox.
“Helping shoppers choose products”
Merchants can provide guided product discovery and variant comparisons when customers are unsure which item or configuration fits their needs.
“Supporting international storefront traffic”
Stores serving customers in multiple regions can use the multilingual chatbot to handle product and policy conversations in more than 70 languages.
“Launching support on different storefront stacks”
Shopify merchants can use the app installation, while custom-site and WooCommerce teams can select the corresponding website or WordPress deployment path.
Frequently Asked Questions
Which e-commerce platforms does HeiChat support?
HeiChat offers a native Shopify app, a website version for custom storefronts, and a WooCommerce route for WordPress merchants.
What information can HeiChat use when answering shoppers?
The setup workflow can connect products, policies, FAQs, and other knowledge sources so the chatbot's answers are grounded in the store's content.
How is HeiChat set up?
The stated workflow has three stages: connect the storefront, train the AI with store data, then preview and refine responses before going live.
Does HeiChat support multiple languages?
Yes. The product states support for more than 70 languages.
Can merchants review answers before publishing?
Yes. Merchants can preview responses, make corrections, and launch the chatbot when the conversation quality is acceptable.
Quick Facts
- Category
- AI e-commerce chatbot
- Supported platforms
- Shopify, WooCommerce, and custom websites
- Languages
- 70+ supported languages
- Primary users
- E-commerce merchants and store teams
- Setup
- Three steps: connect, train, and go live
- Website
- heichat.net
HeiChat Traffic Analysis
Traffic data is for reference only.
- Domain Rating
- 44
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