Chat agents across channels
Respond to guests by email, WhatsApp, OTAs, social channels, and other text-based touchpoints so conversations can continue where guests already are.
Conduit
Freemium
Conduit is an AI customer service platform for hospitality businesses. It helps teams manage guest communication, automate internal operations, and support voice and text workflows across the guest journey.
What is Conduit?
Conduit is an AI customer service platform for hospitality businesses. It deploys AI agents that handle guest communication, automate internal operations, and support voice and text conversations across the guest journey.
The product is designed for teams that need to scale service without adding the same amount of labor. Its site and customer stories show agents handling inquiries, escalations, proactive outreach, voice calls, and internal workflows while working with the tools and knowledge base the business already has.
What can Conduit do?
Voice agents for always-on calling
Answer calls around the clock for front desk, group sales, amenities, and restaurant workflows when staff are unavailable or busy.
Internal agents and native integrations
Work with the tools a team already uses, take actions inside internal systems, and support custom integrations when standard connections are not enough.
Observability and oversight
Show the steps an agent took, the tools it used, and the reason behind transfers so teams can inspect behavior and improve workflows.
Proactive workflows and reporting
Create workflows that run before guests ask, and track automation rate, response time, resolution rate, and guest satisfaction.
Multilingual support and API access
Support guests in multiple languages and control agents from an API and MCP interface for teams that want to connect Conduit to their own stack.
Use Cases
“Routine guest support”
Use Conduit to respond to routine guest questions such as lockbox codes, parking rules, local recommendations, and troubleshooting without requiring staff to answer every message manually.
“Proactive guest outreach”
Run pre-arrival, post-stay, and concierge calls that confirm trip details, collect feedback, promote direct booking, and surface upsell opportunities before and after the stay.
“Always-on phone coverage”
Let voice agents answer calls after hours and help with front desk, amenities, or group sales inquiries so the business stays responsive around the clock.
“Internal operations support”
Use internal agents to work across the tools your team already uses, answer operational questions, and take action inside internal systems or custom workflows.
“Knowledge-base driven automation”
Keep knowledge bases and procedures current so the agent can learn from interactions, handle escalations, and support new hires with documented workflows.
Frequently Asked Questions
Who is Conduit for?
Conduit is built for hospitality businesses that manage guest conversations, including teams handling guest inquiries, business operations, or guest services. The site describes it as an AI customer service platform for voice and text across hospitality workflows.
What are the common use cases?
The source highlights guest communication, support automation, lead qualification, always-on operations, internal operations, and multi-step procedures. Customer stories also show use for pre-arrival calls, post-stay calls, concierge outreach, voice agents, and internal knowledge management.
How does Conduit keep data safe?
Conduit's site says it uses enterprise security controls including encryption, role-based access, PII protection, audit logs, and SSO. It also states SOC 2 Type II and HIPAA support on the security page.
Does Conduit offer paid plans?
The pricing page shows paid plans starting at $649 per month, a $1,499 per month plan, and a custom plan that goes through sales. The site also indicates different limits for listings, AI agents, business lines, voice AI, integrations, support, and onboarding by plan.
Quick Facts
- Category
- AI customer service
- Primary users
- Hospitality businesses and property managers
- Channels
- Voice, email, WhatsApp, OTAs, social, text
- Security
- SOC 2 Type II, HIPAA support, enterprise security controls
- Pricing
- Paid plans published; custom sales plan available
- Domain
- conduit.ai
Conduit Traffic Analysis
Traffic data is for reference only.
- Monthly Visits
- 79.2K
- Global Rank
- #284,890
- User Bounce Rate
- 38.6%
- Avg. Visit Duration
- 12:11
- Pages per Visit
- 9.46
- Domain Rating
- 54
Traffic Trends
| Jun | 68202 |
|---|---|
| Jul | 57205 |
| Aug | 79206 |
Traffic Sources
Traffic analytics are not available yet.
Top Regions
- Unknown: 22.2%
- Unknown: 18.6%
- Unknown: 13.9%
- Unknown: 10.7%
- Unknown: 9.82%
- Unknown: 24.6%
Conduit Alternatives
Thunai
thunai.ai
Thunai is an enterprise AI platform that automates support, assists agents, and manages post-call workflows across voice, chat, email, and CRM.
VoiceGenie
voicegenie.ai
VoiceGenie is a voice AI agent platform for sales, support, and operations teams, automating calls and customer conversations.
Riviera
withriviera.com
AI voice agent for hotels handling calls, messages, and multilingual guest service
CloudTalk
cloudtalk.io
CloudTalk is an AI call center and business phone platform for sales, support, operations, and hiring teams, combining calling, routing, messaging, AI voice agents, and business tool integrations.
Synthflow
synthflow.ai
Synthflow is an enterprise Voice AI platform that automates phone calls with custom AI agents, helping teams scale sales, support, and other workflows while connecting to existing business systems.
Leaping AI
leapingai.com
Voice AI agent platform for customer service, bookings, and outbound calls