AI chatbot for digital channels
Handle website, mobile app, and instant messaging conversations for customers and employees, with 24/7 availability.
Feedyou
ПодтвердитьFeedyou builds AI chatbots, voicebots and email assistants to automate customer and employee support across web, phone, email and messaging.
FeedyouOverview
Feedyou builds AI chatbots, voicebots, email assistants, and a platform for managing them. The product pages position it as a customer and employee support solution that automates repetitive communication across web, phone, email, and messaging channels.
The site emphasizes practical workflow automation rather than standalone chat. Examples include answering FAQs, routing requests, classifying email, drafting responses, handling password recovery, and supporting onboarding or service desk processes. Pricing is quote-based, with separate plans for custom assistants and Feedyou Platform licenses.
Core capabilities
AI voicebot for call handling
Manage inbound and outbound calls, with smart routing and sentiment analysis for phone-based support.
AI email automation
Classify incoming emails by topic, urgency, or context, forward them automatically, and draft suggested replies.
System and data integration
Connect to systems and third-party services such as CRM, ERP, CCaS, ATS, HRIS, CMS, ticketing tools, and product feeds.
Self-service platform control
Use the Feedyou Platform to update, customize, monitor, and manage assistants without needing a developer for every change.
Conversation analytics
Analyze conversations across channels to identify automation opportunities and improve team productivity.
Common use cases
Customer support self-service
Use the chatbot on websites or messaging channels to answer routine questions, guide users to information, and reduce repetitive support volume.
Phone support and call automation
Use the voicebot for inbound or outbound calls, including routing, common account actions, and high-volume call handling.
Inbox triage and response drafting
Use the emailbot to classify mail, forward it to the right team, and draft replies for agents handling recurring inquiries.
HR and internal operations
Use the platform for recruitment, onboarding, internal helpdesk, surveys, and service desk workflows where employees need fast answers or guided steps.
Sales and commerce workflows
Use conversational assistants to search products, handle order-related questions, and support lead capture or campaigns in e-commerce and real estate.
Pros and Cons
Pros
- Covers chat, voice, and email automation in one product family.
- Supports multiple business functions, including customer service, HR, e-commerce, and IT support.
- Connects with external business systems and third-party tools.
- Offers a managed platform for updating and monitoring assistants.
- Provides calculators and demos for buyers evaluating savings and fit.
Cons
- The site does not publish standard price cards, so buyers need to request a quote.
- Some capabilities are described broadly rather than with detailed technical limits or implementation requirements.
FAQ
What does Feedyou offer?
Feedyou provides custom AI chatbots, voicebots, and email automation solutions, plus the Feedyou Platform for creating and managing assistants.
How long does setup usually take?
The site says chatbot prototypes can be working in about 2 weeks, with full deployment often taking a few weeks depending on the workflow. The AI Emailbot page says deployment is often about 4 weeks away.
What kinds of teams use Feedyou?
Feedyou’s solutions are used for customer support, HR and back-office workflows, e-commerce, public-sector support, financial services, real estate, and IT service desk tasks.
How is Feedyou priced?
The pricing page says Feedyou offers request-a-quote pricing for custom AI virtual assistants and Feedyou Platform license plans, along with savings calculators and demo booking.
Can Feedyou connect to other systems?
Yes. The pages describe chat, voice, and email assistants, and the chatbot page says the platform can connect with systems and third-party services such as CRM, ERP, CCaS, ATS, HRIS, CMS, ticketing tools, and product feeds.
Quick Facts
- Category
- AI customer support automation
- Product family
- AI chatbot, voicebot, emailbot, and platform
- Primary use
- Automating customer and employee communication workflows
- Pricing
- Quote-based
- Domain
- feedyou.ai
- Languages / channels
- 48+ languages mentioned for chat and phone interactions