Zigpoll

Zigpoll is a survey and feedback platform that helps businesses collect zero-party data through post-purchase, on-site, and exit-intent surveys. It supports no-code setup for Shopify, BigCommerce, WordPress, and custom websites, with AI analysis for responses.

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Survey and feedback collection for ecommerce and websites

Zigpoll is a survey and feedback platform for collecting zero-party data through post-purchase surveys, exit-intent prompts, on-site polls, email capture campaigns, and embedded forms. It is positioned for stores and websites that want to gather customer feedback without requiring a developer to build the workflow from scratch.

The product supports no-code setup for Shopify, BigCommerce, WordPress, and custom websites using an embed code. It also includes AI-powered analysis for responses, plus targeting and delivery controls so surveys can be triggered by behavior, purchase history, customer segment, or platform events.

Pricing includes a free plan with up to 100 responses per month, and paid plans that add higher response limits and features such as AI insights, white-label support, SMS surveys, API and MCP access, and custom domain options.

Core capabilities

Behavior-based survey targeting

Create targeted micro-surveys that appear after purchase, on exit intent, or elsewhere on the site, using behavior-based rules and customer segments.

Flexible survey design

Choose from 10+ question types, use branching logic, and apply display conditions to collect more specific feedback from visitors.

Completion tools

Add incentives such as discounts or rewards to encourage completions, and use automated reminders to nudge non-responders.

AI response analysis

Review open-ended responses with AI Insights, which surfaces patterns, sentiment, themes, and summaries from survey data.

Integrations and automation

Send survey data to connected tools such as Klaviyo, Shopify Flow, Google Analytics, Slack, Zapier, and other integrations mentioned on the site.

Synthetic research workflows

Build and test synthetic market research surveys with audience templates, branching logic, and multilingual response generation.

Common ways teams use Zigpoll

Post-purchase attribution
Capture why customers bought, where they hesitated, and what influenced the purchase immediately after checkout using post-purchase surveys.
Conversion research
Ask exit-intent questions before visitors leave a page to learn what is blocking conversion or what information is missing.
Ongoing customer feedback
Collect NPS, satisfaction, and general feedback through embedded surveys or pop-ups during the customer journey.
Workflow automation
Route answers into email, automation, or reporting tools so teams can act on responses without manually copying data between systems.
Survey testing and synthetic research
Test questions, validate flows, and generate survey responses in multiple languages before launching a live research campaign.

Pros and Cons

Pros

Supports multiple survey entry points, including post-purchase, exit-intent, on-site, email, and SMS workflows.
Offers no-code setup for Shopify, BigCommerce, WordPress, and custom sites.
Includes AI analysis for open-ended responses and survey insights.
Provides flexible question types, branching logic, and display controls.
Has a free plan available with no credit card required.

Cons

The strongest platform-specific workflow details on the site are centered on Shopify, so teams on other platforms may rely more on the embed code and general website features.
The public sources provide fewer concrete integration details than broad integration claims, so buyers may need to confirm specific connected tools during evaluation.

FAQ

What is Zigpoll?

Zigpoll is a survey platform that embeds into the customer journey. It supports targeted micro-surveys after purchase, on exit intent, and on-site, so businesses can collect feedback where customers are already interacting with the brand.

Is there a free plan?

Yes. Zigpoll has a free plan with up to 100 responses per month and no credit card required. Paid plans add higher response limits and features such as AI insights.

Does Zigpoll only work with Shopify?

Zigpoll works on any website. The source mentions dedicated support for Shopify, BigCommerce, and WordPress, plus a simple embed code for custom sites.

Will Zigpoll affect site performance?

According to the FAQ, Zigpoll’s script loads asynchronously and weighs less than 20KB, so it is designed not to slow down the website.

How do you get started?

You can get started on Shopify by installing the app, and the FAQ says setup takes under 5 minutes. For other sites, you can add the embed code and configure surveys from there.

Quick Facts

Category: Survey & feedback platform
Primary use: Collect zero-party customer data and survey responses
Platforms: Shopify, BigCommerce, WordPress, and custom websites
Pricing model: Free plan available; paid plans listed on the pricing page
Website: zigpoll.com
Notable workflow: Post-purchase, exit-intent, and on-site surveys with AI insights