Palomma

Palomma is a platform for real estate businesses in Latin America that combines AI, collections, payments and benefits to automate the rental cycle.

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What Palomma is

Palomma is a platform for the real estate sector in Latin America that combines artificial intelligence and financial services to automate parts of the rental cycle. On the site, it is presented as an ecosystem of products covering sales support, collections, payments, tenant benefits, and liquidity options.

Its visible value proposition focuses on operating the real estate workflow end to end: AI agents to respond to and qualify leads, a payments and collections platform, and complementary programs to improve the tenant experience and simplify operational tasks for the real estate business. The site also highlights that more than 500 companies in the sector trust Palomma’s infrastructure.

Main capabilities

AI modules by process

AI agents for sales, collections, service, repairs, portfolio management, and data engineering support different stages of the real estate cycle.

Continuous omnichannel support

AI handles WhatsApp, calls, SMS, email, and web chat, with 24/7 presence and immediate responses at the contact points shown on the website.

Automated collections and payments

Palomma Pay centralizes collections and payments, including rent, administration fees, housing installments, and utility bills, with AI-supported automation.

Real-time operational analytics

The platform shows specialized, real-time analytics on collections, portfolio, delinquency, and operational status, useful for financial tracking.

Benefits program for payers

Palomma Plus adds rewards for tenants who pay through Palomma Pay, with points, discounts, and monthly raffles as payment incentives.

Integrated rental flow

The site presents a unified experience for real estate businesses, tenants, and owners throughout the rental cycle, from initial contact to payment and disbursement.

Use cases

Lead capture and follow-up
A real estate business can use AI agents to respond to leads immediately, profile prospect interest, schedule visits, and follow up without relying only on business hours.
Collections and portfolio management
A collections or treasury team can centralize collections, automate reminders via WhatsApp, and review in real time what is paid, pending, or overdue.
Tenant benefits
A real estate business looking to improve the payer experience can activate Palomma Plus to offer points, discounts, and raffles to those who pay through Palomma Pay.
Continuous customer support
Service teams can handle tenant and owner inquiries 24/7 and route only the cases that require human intervention.
Payments and operational reconciliation
Operations and finance can automate payments to owners, administration, and utilities, reducing manual work in reconciliation and disbursement.

Pros and Cons

Pros

It combines AI and payments in a single proposition for the real estate cycle.
It covers multiple roles and processes: sales, collections, treasury, service, and analytics.
It offers 24/7 omnichannel support on the channels visible on the page.
It includes a benefits program for tenants who pay through the platform.
The Pay page shows real-time collections and portfolio analytics.

Cons

The public information does not show a complete picture of pricing, plans, or usage limits for the entire ecosystem.
Details about integrations, CRM/ERP compatibility, and implementation requirements are not described precisely in the pages reviewed.
Part of the offering appears as a product in development or waitlist, such as Palomma Protect and Palomma Flex.

FAQ

What type of team is Palomma AI intended for?

Palomma AI is designed for real estate businesses that want to automate sales, collections, and customer support with AI agents that operate via WhatsApp, calls, SMS, email, and web chat.

What does Palomma AI do in real estate operations?

The page presents it as a set of AI employees that respond to leads instantly, qualify customers, schedule visits, and follow up automatically 24/7. It also shows integration with Palomma’s payments and collections infrastructure.

What does Palomma Pay cover?

Palomma Pay focuses on collections and payments for the real estate sector. The page indicates that it allows rent, administration fees, housing installments, and utility bills to be collected and paid automatically with AI.

How is Palomma Plus activated?

Palomma Plus is a benefits program for tenants who already pay through Palomma Pay. The page itself indicates that activation for real estate businesses takes about 1 minute once collections are active in Palomma Pay.

Are prices and plans published for the entire platform?

The publicly available information describes a modular platform with several integrated products. The page does not publicly detail a full pricing plan structure, so the visible commercial model is mainly direct contact and product-based activation.

Quick Facts

Category: Real Estate Software
Platform: Web platform
Primary users: Real estate businesses, tenants, and owners
Core products: Palomma AI, Palomma Pay, Palomma Plus, Palomma Protect, Palomma Advance, Palomma Flex
Source domain: palomma.com
Commercial model: Contact and product activation shown publicly