Middleware

Middleware is a full-stack observability platform for monitoring logs, metrics, traces, infrastructure, apps, and user experience from one place. Includes OpsAI, an AI SRE agent.

Monitor & Log Management

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Overview

Middleware is a full-stack observability platform built to help teams monitor applications, infrastructure, databases, containers, logs, real user activity, synthetic checks, browser journeys, and LLM-powered workflows from one place. The product positions OpsAI, its AI SRE agent, as a layer that can detect issues, trace them across signals, and help resolve them automatically.

The platform emphasizes unified telemetry and correlation rather than isolated tools. Its site describes a single timeline for logs, metrics, traces, and frontend sessions, OpenTelemetry support, natural-language exploration for dashboards and queries, and a lightweight installation flow with manual or auto instrumentation. Pricing is offered through a 14-day free trial, pay-as-you-go usage, and custom enterprise contracts.

Core capabilities

Unified telemetry view

Collect logs, metrics, traces, and other telemetry in one place so teams can work from a single timeline instead of switching tools during incidents.

Full-stack monitoring

Detect and investigate issues across applications, infrastructure, databases, containers, RUM, synthetics, browser tests, and LLM workflows from the same platform.

AI-assisted remediation

Use the AI SRE agent to identify anomalies, correlate signals, pinpoint root causes, and suggest or generate fixes, including opening pull requests in some workflows.

Natural-language investigation

Run log, trace, and metric correlation along with natural-language query generation to help users inspect data without learning a custom query language.

Data pipeline and retention controls

Route, transform, and manage observability data through an observability pipeline with ingestion control, filtering, and retention options.

Broad integrations

Connect Middleware to a large stack of tools through built-in integrations, including application, cloud, container, database, networking, notification, streaming, and telemetry systems.

Practical use cases

Production incident response
Use Middleware to monitor production applications and infrastructure together so operations teams can spot incidents, correlate telemetry, and investigate root causes from a single workflow.
Customer experience monitoring
Track user-facing performance across web and mobile experiences with RUM, browser testing, and synthetic checks to catch issues before they affect customers.
Cloud and container operations
Watch Kubernetes, containers, and cloud infrastructure alongside logs and traces to understand cluster health and the application impact of resource bottlenecks.
Database performance analysis
Analyze database performance across supported engines, identify slow queries, and relate database behavior to broader system issues during troubleshooting.
LLM application monitoring
Support AI-powered applications by observing prompts, latency, token usage, costs, and backend traces in one place.

Pros and Cons

Pros

Covers a broad observability surface, including infra, APM, RUM, logs, synthetics, databases, containers, and LLM monitoring.
Correlates telemetry on a single timeline to reduce tool switching during incident response.
Offers AI-assisted issue detection, root-cause analysis, and remediation workflows.
Supports OpenTelemetry and multiple other data collectors and origins.
Has multiple pricing entry points, including a free trial and pay-as-you-go option.

Cons

Some capabilities are described at a high level rather than with page-by-page technical detail, so buyers may need deeper documentation for implementation specifics.
Pricing varies by usage, and the source does not provide a simple all-inclusive flat rate for the full platform.

FAQ

Does Middleware have a free trial or paid plans?

Middleware offers a 14-day free trial with unlimited data ingestion. Its paid options include pay-as-you-go and custom enterprise pricing.

What does Middleware monitor?

The platform is described as a full-stack observability system with an AI SRE agent. It covers logs, metrics, traces, infrastructure, APM, RUM, synthetics, browser testing, databases, containers, and LLM monitoring.

How does setup work?

The site says installation can be done with a lightweight agent and supports manual and auto instrumentation. It also states that Middleware supports OpenTelemetry and many other collectors and data sources.

How does the platform help with troubleshooting?

Middleware says it unifies telemetry on a single timeline, correlates traces, logs, metrics, and frontend sessions by trace ID, and lets users ask for dashboards, charts, or queries in plain English prompts.

Can customers cancel and keep their data for a short time?

The source says pay-as-you-go customers can cancel anytime, and data is retained for 30 days after cancellation so it can be downloaded.

Quick Facts

Category: Full-stack observability platform
Primary workflow: Monitor, correlate, and troubleshoot telemetry from one platform
AI feature: OpsAI AI SRE agent
Pricing model: Free trial, pay-as-you-go, and custom contracts
Source domain: middleware.io
Integrations: 450+ built-in integrations