Shared inbox and performance analytics
Manage WhatsApp and Instagram queries in a unified team inbox. Campaign and team analytics provide real-time insights into messaging activity and team performance.
Interakt
Freemium
Customer engagement software for marketing, sales, and support on WhatsApp and Instagram.
What is Interakt?
Interakt is a customer engagement platform that brings messaging campaigns, sales lead management, and customer support into one system. Its Marketing Hub, Support Hub, and Sales CRM help businesses manage customer conversations on WhatsApp and Instagram, with RCS available as a fallback for failed WhatsApp messages.
The platform combines a shared inbox with chatbots, AI agents, commerce tools, and campaign analytics. Teams can automate routine conversations and track prospects through sales workflows while using messaging channels to answer questions and sell products.
What can Interakt do?
Chatbots and AI agents
Build WhatsApp chatbots with a no-code, drag-and-drop builder. AI agents can answer questions, qualify leads, and recommend products, while intent-based automation triggers workflows using customer intent.
Campaign creation and broadcasts
Send WhatsApp broadcasts to thousands of customers. A built-in AI Copilot helps write campaign content, generate message templates, and create forms for collecting customer information within workflows.
Instagram engagement automation
Automate replies to Instagram direct messages, comments, and product-price questions. Interakt also supports offering rewards for follows.
WhatsApp sales CRM
Centralize leads from WhatsApp, workflows, API, Shopify, or manual entry. Automatically assign lead owners and statuses to organize follow-up and track sales activity.
Catalogs and payments
Sync product catalogs from Shopify, WooCommerce, or Excel to a WhatsApp store. Customers can browse products and purchase through WhatsApp Pay.
Use Cases
“Follow up on advertising leads”
Marketing and sales teams can capture inquiries from Click-to-WhatsApp ads on WhatsApp and Instagram, then use lead qualification and CRM workflows to move prospects toward a purchase.
“Handle recurring support questions”
Support teams can build automated conversations for routine inquiries while coordinating customer queries through the shared inbox. Team analytics help managers assess support performance.
“Sell products through conversations”
Retailers can combine AI product recommendations with a synced catalog so customers can explore items and complete purchases within WhatsApp.
“Maintain delivery when WhatsApp fails”
Businesses sending customer messages can use automatic RCS fallback when a WhatsApp message fails, providing another channel for delivery.
Frequently Asked Questions
Can I try Interakt before subscribing?
Interakt offers a 14-day free trial with no credit card required. The website also offers demo bookings.
Do I need coding skills to build a WhatsApp chatbot?
Interakt provides a no-code, drag-and-drop WhatsApp chatbot builder. It also supports customizable workflows for customer support, lead qualification, and business processes.
Which sources can I use for a product catalog?
Interakt supports catalog syncing from Shopify, WooCommerce, and Excel for its WhatsApp store.
Quick Facts
- Product category
- Customer engagement platform
- Primary teams
- Marketing, sales, and customer support
- Messaging channels
- WhatsApp, Instagram, and RCS
- Integrations
- 60+ integrations advertised
- Website
- https://interakt.shop/
Interakt Traffic Analysis
Traffic data is for reference only.
- Domain Rating
- 72
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