Customer capture in WhatsApp
Capture leads from WhatsApp and also from sources like Meta Ads, Google Ads, or your website, so prospect intake is centralized in one channel.
Hilos
Freemium
Hilos is a web platform to capture, qualify, and follow up with WhatsApp leads, featuring a multi-agent inbox, stage-based CRM, and integrations with ActiveCampaign, HubSpot, Zapier, and API.
What is Hilos?
Hilos is a WhatsApp platform for growth, sales, and B2C marketing teams in LATAM that helps capture leads, qualify them, automate follow-ups, and organize conversations in a single system. Its value proposition centers on turning WhatsApp into an operational channel for sales and support, not just a chat inbox.
The product combines conversational flows, a multi-agent inbox, and CRM Workflows to manage conversations by stages. It also integrates data with tools such as ActiveCampaign, HubSpot, Zapier, and API, and allows automations to start from CRM events or from actions in WhatsApp.
What can Hilos do?
Automatic lead qualification
Automatically profile and qualify contacts within WhatsApp, save responses, and send the information to the CRM.
Automated assignment and follow-up
Assign conversations to the right person and automate follow-ups so the team responds with context and does not miss opportunities.
Conversational workflows
Build workflows for processes such as loan quoting, onboarding, order follow-up, or payment notifications.
Shared inbox for teams
Organize chats in a multi-agent inbox with filters, search, tags, notes, quick replies, and quick actions.
Stage-based CRM and automation
Design CRM Workflows with Kanban-style boards for sales, support, and other processes, and trigger automations when a conversation changes stage.
Use Cases
“Lead capture and qualification”
Collect prospects from ads or forms and guide the conversation in WhatsApp to profile needs, save responses, and move the lead into the CRM with less friction.
“Follow-up automation”
Trigger messages or follow-ups at the right time when a contact’s status changes in the CRM, for example from ActiveCampaign or HubSpot.
“Team conversation management”
Assign each conversation to the right agent or team and use the shared inbox to reply with context, tags, and notes.
“Stage-based CRM for internal processes”
Organize sales, support, payments, or operations in stage-based boards and trigger actions when moving a card between columns.
“Operational follow-ups and notifications”
Automate reminders, payment notifications, invoice sending, or recovery of missed conversations through WhatsApp flows.
Frequently Asked Questions
What does Hilos do?
Hilos is used to capture, profile, and qualify leads, automate follow-ups, and organize WhatsApp conversations with workflows and CRM.
Do I need to code to use it?
The site indicates that no coding is needed to launch chatbots and workflows, and that setup can be completed in a few minutes.
What tools does it integrate with?
Yes. The site mentions native integrations with Zapier, ActiveCampaign, and HubSpot, as well as connection via API.
Can I use it for sales and support?
The CRM Workflows page shows Kanban-style boards for sales, support, and other processes, with automations when conversations move between stages.
What happens with the current plan or access?
The pricing page indicates that Hilos is now part of ActiveCampaign and directs users to create an ActiveCampaign account to access its features.
Quick Facts
- Category
- WhatsApp automation / CRM
- Platform
- Web
- Primary users
- Growth, sales, and B2C marketing
- Domain
- hilos.io
- Notable integrations
- ActiveCampaign, HubSpot, Zapier, API
- Product status
- Hilos is now part of ActiveCampaign
Hilos Traffic Analysis
Traffic data is for reference only.
- Domain Rating
- 41
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