ClearFeed

ClearFeed is a Slack-first helpdesk for support, IT, HR and ops teams, with ticketing, SLAs, approvals and AI-assisted responses.

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Overview

ClearFeed is a helpdesk and support platform built around Slack, with channels, direct messages, and connected tools used as the main place to receive and resolve requests. The site positions it for teams that want to run support in Slack while also handling email, chat, Microsoft Teams, and other channels from the same system.

The product combines ticketing, triage, forms, approvals, SLA handling, reporting, and AI-assisted responses. Depending on the setup, ClearFeed can act as a standalone Slack-native helpdesk, an external helpdesk, or an integrations layer that syncs Slack with an existing ticketing system.

Features

Slack-native ticketing

Turn Slack messages, direct messages, and other inbound requests into tickets, then manage the ticket lifecycle from Slack.

Omnichannel intake

Unify requests from Slack, Email, MS Teams, Discord, Web Chat, and a customer portal so support teams can work from one place.

AI agents and assistants

Use AI to summarize threads, answer common questions from connected knowledge sources, and auto-resolve supported requests.

SLA alerts and service metrics

Set custom SLAs, receive breach alerts, and track response and closure metrics from the helpdesk.

Forms and approvals

Create forms, route requests by form fields, and use approval workflows for requests that need review before work continues.

Two-way integrations

Connect to external tools and sync tickets with systems such as Zendesk, Jira, Intercom, Freshdesk, ClickUp, Linear, GitHub, HubSpot, Salesforce, Notion, Confluence, Google Drive, and Okta.

Use Cases

Customer support across channels
Support teams can manage customer requests from Slack while also receiving email, chat, portal, and Teams conversations in the same workflow. This fits teams that want a single place to triage inbound support without forcing users into one channel.
Internal helpdesk for employees
Internal service teams can create tickets from Slack or email, use forms to collect the right details, and manage SLAs and service metrics for employee requests.
IT and engineering escalation management
IT, DevOps, and engineering teams can route escalations, alerts, and requests through Slack, then sync work to tools like Jira, Linear, or GitHub when a task needs to move downstream.
Slack integration with existing ticketing
Teams that already have a ticketing system can keep that system as the record of work while using ClearFeed to bridge Slack threads to tools such as Zendesk, Intercom, Freshdesk, or Jira.
Approvals and AI-assisted workflows
Operations teams can use approvals, forms, and AI-assisted replies to standardize request handling and reduce repetitive manual follow-up in Slack.

Pros and Cons

Pros

Built around Slack, which reduces context switching for teams already working there.
Supports both internal and external helpdesk workflows.
Covers multiple intake channels, including email, chat, Teams, Discord, and portals.
Adds AI-assisted actions such as summarizing threads and answering from connected knowledge sources.
Includes operational controls such as SLAs, forms, approvals, and service metrics.

Cons

The site describes multiple product options and pricing models, so buyers need to map their use case carefully before choosing a plan.
Some integrations are only available in the context of specific product modes, such as the Integrations Edition versus the Slack-native helpdesk.

FAQ

Does ClearFeed offer a trial?

ClearFeed offers a 14-day free trial and the pricing page says there are no hidden fees. The site also says the trial can be extended as required.

Which ClearFeed product should I choose?

The pricing page describes three product options: Helpdesk for internal or external helpdesk use cases, Integrations Edition for syncing Slack with external ticketing systems, and AI Agents for auto-resolving user queries on Slack.

Can multiple teams use ClearFeed in one company?

Yes. ClearFeed says multiple teams within an organization can use it, and different accounts can be set up on the same Slack workspace if needed.

What systems can ClearFeed connect to?

ClearFeed supports creating tickets from Slack, Email, MS Teams, Web Chat, and portals, and it can connect Slack with tools such as Zendesk, Jira, Intercom, Freshdesk, ClickUp, Linear, GitHub, HubSpot, Salesforce, Notion, Confluence, Google Drive, Okta, and Discord.

Is ClearFeed suitable for enterprise security reviews?

The pricing page states that ClearFeed has been SOC 2 Type 2 compliant since August 2022 and can provide penetration testing information and a DPA on request.

Quick Facts

Category: Helpdesk / Support Platform
Platform: Slack-first, with support for Email, MS Teams, Discord, Web Chat, and Portal
Primary users: Support, IT, HR, Engineering, Finance, and operations teams
Pricing: 14-day free trial; pricing available on the site
Website: clearfeed.ai
Deployment model: Cloud-based SaaS