Condens

Condens is a UX research repository for storing, analyzing, and sharing customer insights in one place with AI-assisted analysis, integrations, and security controls.

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Overview

Condens is a UX research repository and customer insights platform for teams that need a single place to store, analyze, and share research data. The product is built around organizing raw inputs such as recordings, notes, feedback, and participant data, then turning them into searchable findings and shareable outputs.

Across the site, Condens positions itself as a workspace for research analysis, stakeholder collaboration, and enterprise-scale knowledge sharing. It supports AI-assisted transcription and analysis, integrations with common research and collaboration tools, and security controls such as SSO, 2FA, encrypted transmission, daily backups, and compliance-oriented hosting options.

Core capabilities

Centralized research repository

Store recordings, notes, user feedback, and other research material in one organized repository so teams can search and revisit evidence across projects.

AI-supported analysis

Use AI-assisted transcription, auto-bookmarks, speaker recognition, captions, tagging, clustering, summaries, and sentiment analysis to turn raw data into findings faster.

Collaborative analysis tools

Work with split-screen analysis, whiteboards, comments, mentions, templates, and reusable project structures to move from evidence to findings without leaving the workspace.

Publishing and stakeholder sharing

Create evidence-backed reports, highlights, and insights magazines, then share them through public links or in Slack and Microsoft Teams.

Access control and privacy management

Control access with roles, permissions, anonymization, redaction, and read-only stakeholder access while keeping research data in one place.

Import and integration support

Import data from tools such as Google Drive, Microsoft Cloud, Zoom, UserTesting, Excel, CSV, and other connected systems to reduce manual transfer work.

Common use cases

Centralize research inputs
Collect recordings, notes, survey responses, and participant data from multiple studies in one repository so teams can revisit evidence later without searching across files and tools.
Analyze qualitative research
Turn interview and feedback material into findings with AI-assisted transcription, bookmarks, tagging, clustering, and split-screen analysis for faster synthesis.
Share findings with stakeholders
Package evidence into reports, highlights, and magazines, then share results with teammates or stakeholders through links, Slack, Teams, or read-only access.
Support secure client or enterprise collaboration
Keep external collaborators organized in separate workspaces and control access with roles and permissions when working with clients or larger organizations.
Fit into existing tool stacks
Connect Condens to tools such as Zoom, Google Drive, Microsoft Cloud, FigJam, Figma, Miro, Mural, UserTesting, Zendesk, and Zapier to fit existing research workflows.

Pros and Cons

Pros

Combines storage, analysis, and sharing in one research repository.
Supports AI-assisted transcription, tagging, summaries, and clustering to reduce manual analysis work.
Offers many direct imports and integrations with research, storage, collaboration, and AI tools.
Includes sharing and stakeholder workflows through public links, magazines, Slack, and Teams.
Documents security, data residency, and compliance controls on dedicated pages.

Cons

Some pricing and security capabilities are packaged as add-ons or enterprise options, so larger teams may need to review plan details closely.
The site suggests more advanced AI, stakeholder, and permission features are tier-dependent, which may limit what smaller plans include.

FAQ

What is Condens used for?

Condens is a UX research repository and customer insights hub. It helps teams store research data in one place, analyze it with AI-assisted tools, and share findings across the organization.

Does Condens offer a free trial or paid plans?

The pricing page shows a 15-day free trial. The Lite plan is priced from 15€ per month or 165€ per year, Business starts at 500€ per month when paid yearly, and Enterprise uses custom pricing.

Can research findings be shared with people outside the workspace?

Yes. The pricing page says results can be shared with anyone you choose, and viewing results does not require a Condens account.

Which tools can Condens integrate with?

Condens supports integrations with tools such as Google Drive, Microsoft Cloud, Zoom, Slack, Teams, ChatGPT, Claude, FigJam, Figma, Miro, Mural, UserTesting, Zendesk, Excel, CSV, Zapier, and more.

Is Condens suitable for enterprise or security-sensitive research?

Condens says it supports secure collaboration with clients through separate workspaces, and its security page describes data residency options, encryption, backups, and compliance coverage including GDPR, HIPAA, CCPA, APA, and SOC 2 Type 2.

Quick Facts

Category: UX research repository
Website: condens.io
Primary users: UX researchers, research teams, and cross-functional stakeholders
Platform fit: Web-based SaaS
Pricing model: Free trial, tiered paid plans, and custom enterprise pricing
Notable workflows: Import research data, analyze with AI, publish findings, and share them in Slack or Teams